Allan Brown Email & Phone Number

Redmond, Washington, United States

Service Engineer in Substrate Management Platform -- Ofice 365 Services -- Microsoft Corp.

Redmond, Washington, Usa

Cloud + AI [COSINE] Service and Delivery Group – Packaging and Publishing tier 2 support. Apply SRE methodology to continuously improve infrastructure, tools, processes. Provide infrastructure support for Publishing environments [approximately 200 machines] including: - Setting up and owning Azure Automation for virtual machines and virtual machine scale sets; Azure Patch Orchestration for service fabric clusters. - Establish a streamlined process for patching high-impact… Show more Cloud + AI [COSINE] Service and Delivery Group – Packaging and Publishing tier 2 support. Apply SRE methodology to continuously improve infrastructure, tools, processes. Provide infrastructure support for Publishing environments [approximately 200 machines] including: - Setting up and owning Azure Automation for virtual machines and virtual machine scale sets; Azure Patch Orchestration for service fabric clusters. - Establish a streamlined process for patching high-impact systems used by internal and partner teams using Azure Automation Runbooks and schedules, Azure Logic Apps, and Azure Deployment Schedules. - Keep publishing assets in corporate security compliance by addressing flagged machines for vulnerabilities which includes keeping OS and apps up-to-date, ensuring antimalware/antivirus signatures are current, validate machines are monitored in accordance with corporate requirements. - Improve processes for tedious and risky infrastructure tasksProvide Tier-2 operations support to packaging and publishing team by applying Site Reliability Engineering [SRE] discipline.Analyze how live site incidents impact different tiers with the objective of increasing velocity on incident mitigation and shift mitigation work from higher tiers to lower tiers. Root cause incidents and report on findings as well as eliminate the cause for incidents via code debugging and documentation; work across teams on solutions.Provide improvements on existing packaging tools, implement design change requests, provide expertise in troubleshooting on specific packaging tools. Show less

Redmond, Wa

Provide Tier-1 operations support to Windows Sustained Engineering team by monitoring build and packaging jobs and processes via Build Services [http://buildsvc], Windows Sustained Engineering Build Lab [http://winseqfe] and BNS [http://windowsbuild/status].Triage and file VSO bugs against broken builds/packages discovered. This includes using pre-defined methods for build/package recovery. Tools used include RDCMAN, Razzle, SD, SDX, VSO for issue tracking and task management. Actively… Show more Provide Tier-1 operations support to Windows Sustained Engineering team by monitoring build and packaging jobs and processes via Build Services [http://buildsvc], Windows Sustained Engineering Build Lab [http://winseqfe] and BNS [http://windowsbuild/status].Triage and file VSO bugs against broken builds/packages discovered. This includes using pre-defined methods for build/package recovery. Tools used include RDCMAN, Razzle, SD, SDX, VSO for issue tracking and task management. Actively contribute to knowledge base documentation.Develop tools to increase productivity for Tier-1 support team including automated reporting tools for builds and packaging and a VSO batch bug creation tool for packaging support.Perform various related tasks as assigned by FTEs on the team. Show less

Redmond, Washington

Develop/improve automation scripts for Application deployment on multiple environments.Monitor build jobs via Microsoft BuildTracker.Perform root cause analysis on build breaks.Web site localization.

Redmond, Washington

Monitor build jobs via Microsoft BuildTracker and Microsoft TFS.Perform root cause analysis on build breaks and supply adequate RCA documentation.Support development teams by reporting build status and change requests within a defined SLA.Present to the build team ideas to increase efficiency and reliability in the build environments.Develop automation and reporting tools to keep build environments running smoothly while increasing customer satisfaction. Required peer reviews of… Show more Monitor build jobs via Microsoft BuildTracker and Microsoft TFS.Perform root cause analysis on build breaks and supply adequate RCA documentation.Support development teams by reporting build status and change requests within a defined SLA.Present to the build team ideas to increase efficiency and reliability in the build environments.Develop automation and reporting tools to keep build environments running smoothly while increasing customer satisfaction. Required peer reviews of new code or code changes. Show less

Snohomish County, Washington, United States

Graphic Design + Web Development for small businesses in the Puget Sound.

Redmond, Washington

Monitor build jobs via Microsoft TFS.Perform root cause analysis on build breaks.Report build issues and/or build status to customers within the defined SLA.

Redmond, Washington

Developed tools to build, deploy, and track UA content to international Windows Help and How-to Web sites (windowshelp.microsoft.com) for over 70 markets. Developed tools to enable build automation in part of the pipeline for help content and a Product Studio bug reporting tool.Experience with the AP publishing framework including DocStudio, APPub, and related build tools.Program Manager; Database Administrator; Database Developer for a SQL database and reporting… Show more Developed tools to build, deploy, and track UA content to international Windows Help and How-to Web sites (windowshelp.microsoft.com) for over 70 markets. Developed tools to enable build automation in part of the pipeline for help content and a Product Studio bug reporting tool.Experience with the AP publishing framework including DocStudio, APPub, and related build tools.Program Manager; Database Administrator; Database Developer for a SQL database and reporting solution. Work with stakeholders to develop requirements, worked with Database Designer and developers on parts of the project; Developed tools to import data from different sources: C# apps to collect data from Web service; PowerShell scripts to automate weekly data import processes; T-SQL for data aggregation and builds. Developed reports for business intelligence in SSRS. Automated database administration tasks in SSIS.Infrastructure support for Windows International Online Content Engineering team – kept up-to-date inventory of team’s machines; ensured application and database server had minimal downtime; notified team of upcoming offline times for OS patching/updates; responsible for procreating appropriate equipment for dev team including team’s application and SQL server and hosting solutions. Show less

Redmond, Washington

Manage Intranet and Internet Sites for the World Ready Guides (WRG) including www.globaldev.com and internal SharePoint sites. Conducted usability studies to define the version 2 Web site; developed ASP.NET C# components.Graphic Design for WRG. Creative work including Windows Genuine Advantage products (Microsoft Carioca and Gin Rummy); developer conference materials.Builder for international UA content on Windows Vista – followed a defined process for building international UA… Show more Manage Intranet and Internet Sites for the World Ready Guides (WRG) including www.globaldev.com and internal SharePoint sites. Conducted usability studies to define the version 2 Web site; developed ASP.NET C# components.Graphic Design for WRG. Creative work including Windows Genuine Advantage products (Microsoft Carioca and Gin Rummy); developer conference materials.Builder for international UA content on Windows Vista – followed a defined process for building international UA content into Windows Vista.Support for Windows International group for Vista self-hosting. Show less