It Helpdesk Analyst
Current• Provided support for a variety of devices such as desktops, servers, printers, camera systems, mobile phones, switches, and DVR/NVR machines to over 1000+ clients on-site and remote.• Aided in troubleshooting and configuration for a B.Y.O.D remote worker program, reducing company costs in I.T provisioning, recruitment and training by 50%.• Reduced workload by automating data entry, accounting, and monthly financial reports for multiple lines of business by 80%.• Increased employee productivity by 37% using performance tool which includes keystroke logs, internet usage and downtime tracking. Managed company web-filter and I.T asset tracking