Natasha Punsalang Email & Phone Number

Toronto, Ontario, Canada

•Product knowledge and consumer education in various business segments across the Norseman footprint including Foam Fabrication, Construction, Industrial Fabric & Containerized shipping solutions •Customer Care & inquiry servicing •CSR, Quoting & Order fulfillment •Inventory maintenance •Logistics •Invoicing & Financials•Payroll

Newmarket, Ontario, Canada

• Ensure the productivity of multiple departments, mentoring leadership and team succession to ensure Company goals are exceeded• Ensure that all necessary facilities and/or tools are available for use by employees• Recommend hiring, transfer, promotion, or dismissal of staff, as is appropriate• Monitor staffing levels in accordance with applicable expectations to ensure that Company resources are being efficiently and effectively allocated• Maintain Client relations in a professional and appropriate manner, in accordance with the Company's Mission Statement, Promise of Performance, and Company Policy• Maintain accurate records of employee performance, including quality audits, attendance records, and disciplinary documentation• Create and analyze all relevant statistical, performance, and/or billing reports • Develop strategies to enhance productivity or improve processes and procedures so that Company performance goals are met or exceeded• Leadership training, development and coaching. Motivate staff through established incentive programs or ad hoc contests• Establish work schedules to meet Company and client requirements• Manage departmental Forecasting, Financials and Invoicing • Manage administrative tasks including but not limited to Payroll, HR administration, scheduling and onboarding • Coordination of weekly, monthly and quarterly business reviews including presentation creation and meeting facilitation

Newmarket, On

Team Lead role focus was in individual and team development. I maintained relationship between client and agent, delegating and ensuring adherence in policy, procedural and strategical changes. Completion of monthly file and performance reviews, assistance in metric knowledge, inventory distribution, training and coaching. As a Team Leader, I upheld effective working relationships with fellow colleagues and maintained a professional and appropriate company image in all dealings with clients, customers, government bodies, vendors, other third parties and the general public.

Newmarket, On

Within this role I reviewed, delegated and administered the following company training initiatives; Facilitation of Foundations in-class onboarding, Government regulations, Company strategies, systems, policies, procedures and practices. I contributed in Global development and implementation of new and current training methodologies and materials as well as assisted in deployment and staff recommendations during onboarding processes. I offered departmental assistance in performance reviews and coaching and conducted Global communications via e-mail and in public forum.

Newmarket, On

As a Senior Collections Specialist, my focus was on daily account management. I adapted in the use of various databases, strategies and negotiation techniques. Effectively, I communicated and built rapport with customers by following Corporate philosophies and Client initiatives. Consistent quality and security assurance were key practices. I maintained a strong work ethic, while being part of a fast paced, multi-task driven and competitive environment.

Newmarket Courthouse

During my role as a Junior Assistant within the Trial Co-coordinators office, I assisted in daily tasks including but not limited to; file retrieval and organization in preparation for trials, trial scheduling using Courthouse software, Judges scheduling and daily docket distribution as well as visitor inquiry handling. I obtained Attorney confirmation of date availability from relative parties and communicated court changes via phone, e-mail and fax.

Call Centre Apprenticeship Program, Ministry Of Training College & Universities

Paralegal Communications

Education record