Alcides Moreno Email & Phone Number

Argentina

San Nicolás, Ciudad Autónoma De Buenos Aires, Argentina

• Proficiently handle customer-reported incidents within a cutting-edge Telecom OSS/BSS product development team, utilizing AWS Cloud Platforms, Kubernetes, and essential tools such as Jaeger, Kibana, Grafana, Elastic Search, Postgres SQL, MongoDB, and AWS MSK.• Ensure operational excellence by conducting thorough operational readiness tests, maintaining SOPs and MOPs, and providing crucial support for Docker and other container technologies, facilitating seamless platform changes and capacity planning initiatives.• Drive efficiency and innovation through the implementation and maintenance of utility and monitoring scripts (PowerShell, Bash), while actively engaging in QA, user acceptance testing, and Node.js server technologies, ensuring robust performance and reliability in a 24x7 support environment.

Retiro, Ciudad Autónoma De Buenos Aires, Argentina

• Advocated for the adoption of free and open-source software solutions, offering expert guidance to improve flexibility and scalability, empowering clients to adapt to evolving business needs.• Led customized training sessions addressing each client's specific requirements and objectives, with a focus on optimizing the use of FOSS solutions.• Conducted comprehensive assessments of software and hardware acquisitions, helping on maximizing technology investments and enhancing operational efficiency for sustainable growth.

Palermo, Ciudad Autónoma De Buenos Aires, Argentina

• Participated in collaborative sessions with clients to deeply understand their requirements, translating insights into actionable implementation strategies for Avature's CRM & ATS software.• Performed thorough analysis of software integration needs and crafted tailored solutions, such as integrating Avature's Auto Scheduler with Zoom.• Documented detailed technical procedures and comprehensive troubleshooting steps, to enrich and maintain an organized and easily accessible knowledge base for future reference.

Villa Del Parque, Ciudad Autónoma De Buenos Aires, Argentina

• Installed, configured, and optimized operating systems for desktop and laptop computers, covering Windows, Linux, and macOS.• Proficiently set up and maintained hardware components such as CPUs, RAM, hard drives, graphics cards, and peripherals for devices.• Translated complex technical terminology into easily understandable language for non-technical users, ensuring clear communication and understanding to prevent potential issues from misinformation.

Balvanera, Ciudad Autónoma De Buenos Aires, Argentina

• Successfully completed hardware repairs, involving IC micro soldering, LCD remanufacturing with nitrogen, and the replacement of screens, batteries, and various peripheral components, guaranteeing optimal device performance and client satisfaction.• Performed firmware flashing on non-functional mobile devices using tools such as Odin, Fastboot, Emma, Flashtool, RSD Lite, SP Flashtool MTK, and QFIL Tool, effectively restoring functionality.• Set up systemless and standard root with Magisk or SuperSU to empower users with tools for adapting their devices according to their individual needs.

Associate Of Systems Administration And Free Software, Systems Administration And Free Software

Activities and Societies: FLISOL• Perform collaborative work tasks, intrinsic to the use of free technologies. • Understand and adopt.

Bachelor'S Degree Cycle In Data Science

• Apply data science tools and methodologies to address real-world problems, designing and implementing tailored solutions and models. •.