Amanda Kellogg Email & Phone Number

Atlanta, GA, US

San Francisco, California, US

Managed a team of onboarding/implementation specialists through all stages of the customer engagement lifecycle. Conducted data-led overhaul of team metrics and KPIs. Directed the creation and implementation of self-service enablement materials (Become Superhuman guide → https://help.superhuman.com/article/475-tour-of-the-app).

Chicago, IL, US

Led a team of ALEX Implementation Managers across varying levels of seniority.

Chicago, IL, US

Worked with internal teams and clients to ensure the quality implementation of Jellyvision's ALEX software, the industry's premier decision support tool. Key competencies include project management, client relationship building, clear communication and exemplary organization.

Promoted to Account Manager after the children’s division and its employees were acquired by a new owner. Responsibilities expanded to include contract negotiation, brand management, and freelancer hiring responsibilities across all remaining departments, including Cookbooks, Stationery, Automotive, and General Interest books. Successfully negotiated.

Promoted to manage all international co-editions through multiple stages with freelance vendors,including translation, foreign language narration, typesetting and design work, and licensor approval. Created and maintained meticulous budget records for more than 200 titles per year. Retained the Disney Publishing account, during which time PIL earned the.

Promoted to manage PIL’s largest account, Disney Publishing Worldwide. Managed over 80 interactive children’s titles per year during this time, while also working directly with multiple other licenses, including Rudolph, Child Matters, Super Why, and Olivia. Developed and maintained strong relationships with licensor contacts and freelance contributors..

Managed acquisition of digital and print-based assets for children’s books, working closely withfreelance artists and writers. Created and managed project budgets and schedules. Within firstsix months at PIL, was asked to manage the company’s second largest account (Sesame Workshop),including all licensed art acquisition and negotiation of licensed music.

Chicago, Illinois, US

Wrote, edited and formatted customer service training manuals and press releases for restaurant partners, in addition to web copy for rewardsnetwork.com. Managed company’s social media strategy with a focus on corporate blogging. Monitored news aggregators and RSS feeds to stay on top of industry trends. Participated in search engine optimization efforts.

Education record

Bachelors, English Literature