Aldan Olsen Email & Phone Number

Seattle

Remote, USA

• Facilitated collaboration between Product/Engineering managers/teams, resulting in an improvement in product quality and security standards. Enhanced overall product performance and customer trust while acting as scrum.
• Executed the implementation of standardized Jira projects facilitating the on-prem to cloud migration, enhancing cross-team visibility by 30% and improving alignment for accelerated decision-making.
• Led the successful achievement of ISO 27001, ISO 9001, and SOC2 certifications for multiple products, enhancing security protocols and boosting client trust.
• Enhanced operational efficiency by implementing Key Performance Indicators (KPIs), Standard Operating Procedures (SOPs), and data standardization, resulting in a 20% increase in project tracking accuracy and a 15%.
• Established standardized procedures bridging R&D and support departments, leading to a 50% decrease in escalated customer issues within one quarter.

• Held Program Manager role for key product suite with an 800+ customer install base
• Scoped and scheduled product releases across 9 product lines and multiple engineering teams
• Drove backlog refinement, collaborating with engineering teams to ensure teams met product release goals
• Worked closely with stakeholders to build product roadmap, analyzing potential risks and product priorities
• Member of internal team, tasked with change control maintenance based on defined software release criteria
• Delivered a consistent product release cadence, meeting 97% of release management KPIs through multiple company acquisitions, through automation and identifying and correcting inefficiencies in the release cycle

Bellevue, WA

• Led a Continuous Delivery project, resulting in a 65% reduction in QA time for new releases
• Added API functionality, integrating QA test cases with development and validation systems
• Created business test cases to validate product functionality on third-party systems, in addition to identifying product enhancements, fixing bugs, and performing new feature testing
• Managed critical environments by procuring, installing, and testing local and cloud-based ERP systems

Bellevue, WA

• Designed new escalation procedure to streamline project handoff between support and engineering
• Conducted hundreds of internal training workshops for the company’s Professional Services and Support teams, in addition to facilitating product demos and workshops for customers at the annual user conference

Bellevue, WA

• Provided support for multiple product lines, traveling to customer sites to conduct on-site installations, perform troubleshooting, and ensure customer success
• Rapidly appointed as Technical Lead for the Applications Manager product, training internal/external users in new software features, mentoring new hires, and facilitating weekly meetings to review open trouble tickets