💻 Al Degutis Email & Phone Number

Provide departmental automation expertise for large projects, such as data center migrations, as well as daily small tasks, primarily with PowerShell.Developed and manage the SaaS department's System Dashboard and Heat Map providing near real-time snapshots of application and server healthProvide the day to day operation and support of internally developed production product environments following predetermined standards of operation. Assist in the development/implementation of operational processes and procedures to ensure high availability of all client environments.Provide Level II and III support for complex Windows server and Windows application incidentsInstall, upgrade, and re-configure software, following provided process documentation as directed. Perform operational application maintenance as directed with strong attention to details.Work to ensure synchronization across cohesive tiered environments.Technical Lead for the annual User Conference; duties include but are not limited to developing the automation for installing and updating applications, and refreshing databases for over 600 computers daily during the event.

Provide technical and analytical support for the Software as a Service (SaaS) customer offering and internal enterprise systems. Manage VMWare servers, WIndows servers (physical and virtual) and the network infrastructure, including perimeter security, for the corporate office and co-located data center. SQL Server administration and created transactional SQL queries. Manage and configure Microsoft Dynamics CRM and Office 365/Exchange environments.* Led the IT department’s operational and strategic planning, including fostering innovation, planning projects and organizing and negotiating the allocation of resources. * Managed the deployment, monitoring, maintenance, development, upgrade and support of all IT systems, including telecommunications, servers, PCs, operating systems, hardware, software, peripherals and Office Automation equipment. * Benchmarked, analyzed, reported on and made recommendations for the improvement and growth of the IT infrastructure and IT systems. * Oversaw provision of end-user services, including help desk and technical support services. * Worked with stakeholders to define business and systems requirements for new technology implementations. * Approved and oversaw projects and project portfolio.

Publish AstroPhoto Insight magazine, surveys and data analysis, web design and programming, database management.

River Forest, Il

Processed client database, including merge/purge of address lists, duplicate elimination and postal processing. Managed computer and network systems.