Aldelyne Aldelyne Email & Phone Number

Melbourne, Victoria, Australia

- Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. ; activate/reissue room keys.- Secure payment; verify/adjust billing for guests. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.- Communicate and coordinate with cross department, especially Housekeeping to track room status and guest concerns. - File guest paperwork or documentation. - Operate telephone switchboard station;… Show more - Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. ; activate/reissue room keys.- Secure payment; verify/adjust billing for guests. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.- Communicate and coordinate with cross department, especially Housekeeping to track room status and guest concerns. - File guest paperwork or documentation. - Operate telephone switchboard station; Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.- Run and check daily reports, contingency lists, and credit card authorization reports. - Supply guests with directions and information. - Arrange transportation for guests/visitors. - Notify Loss Prevention/Security of any reports of theft.- Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; - Ensure uniform and personal appearance are clean and professional; - Maintain confidentiality of proprietary information; protect company assets. - Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.- Speak using clear and professional language; answer telephones using appropriate etiquette.- Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. - Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. - Perform other reasonable job duties as requested by Supervisors. Show less

Melbourne, Victoria, Australia

- Answer, record, log, and process all guest calls, requests, questions, or concerns. - Operate telephone switchboard station. - Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. - Advise guest of any messages received. - Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. - Receive, record, and relay… Show more - Answer, record, log, and process all guest calls, requests, questions, or concerns. - Operate telephone switchboard station. - Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. - Advise guest of any messages received. - Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. - Receive, record, and relay messages accurately, completely, and legibly. - Activate/deactivate guest room message lights as appropriate. - Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. - Respond to special requests from guests with unique needs. - Contact appropriate individual or department as necessary to resolve guest call, request, or problem. - Follow up with guests to ensure their requests or problems have been met to their satisfaction. Show less

Jakarta Pusat, Jakarta Raya, Indonesia

- Creating and operating digital marketing plans and monthly reports- Supervising and reviewing digital marketing activities such as e-commerce sales and social media ads.- Analyzing trends to ensure a successful digital marketing campaign

Yogyakarta, Daerah Istimewa Yogyakarta, Indonesia

- Creating and managing all digital marketing plans, monthly reports and activities, including e-commerce sales, ad placements, offline events and endorsements.- Creating contents and managing social media accounts.- Contacting and creating briefs for KOLs endorsements and campaigns.

Melaka, Malaysia

- Delivering exceptional service in the VIP club lounge.- Greeting, assisting, delivering food, and managing all guest requests.- Setting up and providing F&B service for breakfast and evening cocktails with excellent presentation.- Settling and processing guests' room charges and service.- Working with Opera system to create and streamline guest list and guest requests.- Liaising between departments (e.g kitchen and room service) to ensure the guest needs are fulfilled.

Diploma Of Education, Hospitality Administration/Management

Diploma Of Education, Baking And Pastry Arts/Baker/Pastry Chef, Competent

Bachelor'S Degree, Hotel/Motel Administration/Management, 3,63

Activities and Societies: Student Senate - Commisioner B (2018-2019) Student Senate - Research and Development (2019-2020)