Bella Lorenza Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

- Anticipated guest needs and provided swift and efficient service through personal interactions or collaborative efforts.- Thoroughly obtained all essential information during check-in, while strictly adhering to the hotel’s credit procedures.- Managed the guest checkout procedure, ensuring accurate billing processes and proper manual postings.

Melbourne, Victoria, Australia

- Memorised the restaurant’s wine stock and the meal pairings to create individualised recommendations to guests- Served an average of 150+ covers daily while engaging with members in a fast and friendly manner.- Utilised MICROS and trained in using various payment methods including loyalty programs.- Conducted comprehensive training programs for new hires, focusing on menu knowledge, service techniques, and company values

Leura, New South Wales, Australia

The Mentoring Scholarship Student (MSS) programme provides a continuous learning environment in which all students participate in each other's training and growth. As a part of the F&B MSS programme, I worked closely with my team and the F&B instructors to meet the training and development requirements of each individual, while at the same time actively pursuing my own personal and professional development. Main duties:- Managed the operation of the Food and Beverage Outlets to guarantee that all guests are served with compassion, courtesy, and competence- Affirmed that all opening and closing processes are executed to an appropriate level- Ensured that service standards and approved service sequences (fine dining and à la carte service) are always developed and maintained- Designed a laid-back and conducive training environment to maximise the student’s overall training and work performance

Katoomba, New South Wales, Australia

- Served lunch and dinner to more than 150 customers per shift in a fast-paced atmosphere- Memorised over 30 menu items and rotating specials in order to provide guests with personalised recommendations- Effectively managed assigned tables in hectic environments- Focused on cooperating with coworkers to create excellent relationships to facilitate exceptional service

- Designed viral content and promoted campaigns on the TikTok platform- Collaborated closely with other PR members on content brainstorming and development - Kept up on latest social media trends to assist WTG's TikTok page grow

Jakarta, Indonesia

- Developed, written, shot, and edited daily stories to increase customer engagement- Maintained customer satisfaction with an emphasis on fast and friendly customer service- Supervised and communicated with vendors for efficient cake deliveries- Created promotions based on trends using the Tiktok app, resulting in 75% increase in sales.

- Planned events based on trending topics in Indonesia for up to 100 audiences, specifically undergraduates, on a bi-weekly basis- Presented event proposals to potential speakers from a community/organisation- Developed campaign contents to publicise events through various social media platforms- Kept track of event timelines at all times- Coordinated with team members to manage events and related documentations- Analysed input from event attendees and developed database reports for speakers based on the feedback

Bachelor'S Degree, Hospitality Administration/Management

High School Diploma, Natural Sciences

Activities and Societies: Student council & event crewInvited as an alumni speaker for an entrepreneur event to discuss about my online.