Alder Tun Email & Phone Number

Ada, Ohio, United States

As a Systems and Support Technician, I effectively managed WAN IP addresses and network configurations using a variety of equipment including Cisco Meraki, Ubiquity, and Aruba. My role encompassed enhancing user connectivity and security by fine-tuning access point radio settings, overseeing VLAN assignments, and enforcing firewall and traffic shaping rules in alignment with established standards. I ensured the accuracy of splash page and RADIUS authentication settings, alongside maintaining Property Management System (PMS) integrity for Last Name/Room Number verification. Additionally, I was responsible for the configuration and upkeep of IHG Studio, guaranteeing the proper setup of all casting equipment. My vigilance in monitoring and troubleshooting equipment outages, in collaboration with ISPs, were crucial in minimizing downtime. Furthermore, I maintained thorough documentation of technical interactions and tasks, escalating complex issues when necessary.

Belize, Belize

During my tenure as a Telephone Operator, I managed over 100 daily calls and achieved a 60% success rate in leaving messages. This role demanded exceptional organizational skills and the ability to swiftly prioritize tasks, ensuring that high priority calls were transferred within a tight 30-second window. My dedication and efficiency in this fast-paced environment contributed to maintaining a remarkable 90% transfer rate, significantly enhancing the overall customer service efficiency. This experience honed my ability to handle high volumes of calls with precision and professionalism, making me adept at facilitating smooth communication and customer satisfaction.

Orange Walk, Belize

In my role as a Sales Representative, I contributed in driving revenue growth through strategic upselling and cross-selling techniques. Resulting in a 70% conversion rate of inbound calls into new customer acquisitions, with average sales totaling $250 per transaction. Additionally, I was committed to enhancing customer service by proactively addressing the needs of Spanish-speaking clients, ensuring that they received personalized and comprehensive support. This role not only enhanced my sales skills but also my ability to communicate effectively with a diverse customer base, significantly boosting their overall satisfaction.

Associate'S Degree, Mathematics And Physics

Diploma Of Education, Biology, Chemistry And Physics