Ross Aldred Email & Phone Number

Edinburgh, Scotland, United Kingdom

• Responsible for providing advice and support in line with policies and practices, employment legislation, and internal and external governance procedures by setting technical standards that minimise business and reputational risk, while meeting the commercial needs of the bank.• Resolving and responding to high risk and complex technical queries from external customers and within the business.• Undertaking quality assurance of HR Advisor and HR Consultant’s work through call monitoring and case audits to identify whether minimum standards are being met and where possible exceeded.• Carrying out calibration on performance assessments/ audits to ensure consistency.• Contributing to the development of the skills and professional knowledge of the business to help ensure quality and consistency of advice, maximise potential of the advisors/consultants, and encourage professional development.• Assessing development/ training needs within the wider team through various methods, such as manager feedback, audits, observation and surveys.• Researching, writing and delivering training sessions in a variety of formats, as well as delivering one-to-one coaching on various employment law, employee relations, HR best practice topics and communication/consultancy skills.• Challenging working practices and processes to improve productivity, efficiency and drive customer excellence and develop/ enhance processes to improve customer service delivery.• Recently played a role as key player in Digital HR Transformation project

Edinburgh, United Kingdom

• Responsible for managing a portfolio of complex cases requiring interaction with the business areas across UK, Ireland, and the international business, following on from initial advice and guidance given via telephone by P&A advisors.• Based on a risk assessment per individual case, I provided support either via face-to-face interaction or telephone support. The role involved providing professional advice, guidance and support on cases/issues, applying in scope policies, relevant employment law and jurisdictional practices.• Responsibilities also included working to minimise risk to the business by ensuring a consistent approach to diagnosis of the issue and the subsequent advice and action, providing practical solutions, and anticipating any interventions that may be required.

• Main responsibilities included managing a portfolio of cases relating to a wide range of business issues, providing consistent and HR advice to line managers of all levels of the organization.• Whilst managing cases I provided consistent advice and solutions to minimize any risks to the business. The role also involved making sure that customers are aware of the expected route that a case will take, ensuring that details of the cases and advice are recorded to leave a clear audit trail.• I also undertook a project-based role for 12 months from September 2015, specifically managing a portfolio of underperformance cases regionally aligned. Duties involved relationship management and providing advice/guidance on performance management in relation to procedural steps, whilst minimizing any risks to the business.

• Responsibilities included analyzing processes and technology, presenting workable new solutions to senior management. Planning and implementation of these solutions was key, with the help of various departments within the organization. The process improvements were heavily focused on improving computer-based systems to enable process to become leaner.

Luton, United Kingdom

• Main responsibilities included advising and supporting employees, management and supervisory group on HR related issues, policies, and procedures along with involvement in labour relations issues. Also, was responsible for the recruitment, induction and administration of temporary employees and internal hires as required.• Administration of HR processes using SAP and PeopleSoft, and responsible for the auditing process of HR procedures.

Dunfermline

Responsible for customer service and the processing of applications and sevicing of accounts for retail customers for a connected brand.

Ba (Hons), Business Studies With Human Resource Management, 2:1

Pg Dip Employment Law And Practice, Employment Law, Merit