Alejandro Amaya Email and Phone Number

-Manage multiple cohorts in intensive workforce training/industry certification program through a longitudinal, nonprofit curriculum -Develop learning framework around organizational timeline and diverse user pool while utilizing a wide array of tools, industry-specific resources, multimedia visual aids and LMS/eLearning technologies-Engage nation-wide adult learners in principles of IT Support, Java Development and Data Analytics through consistent 1:1 coaching, peer learning, training modules and distance-learning techniques-Drive job placement KPIs and meet certification success metrics while cultivating a culture of empathy and proactively evaluating learner feedback

-Manage a caseload of mid-career, senior and executive talent through job search and placement towards career and professional advancement within MAANG companies-Incentivize success through career coaching methodologies, job search best practices and individualized placement plans following target deadlines and client success KPI metrics-Leverage internal and sourced network of industry SMEs and hiring managers towards accelerated and increased conversion rates

-Leveraged change management principles to overhaul four-year career program through the design and implementation of a healthcare curriculum-based, multi-modal micro-credentialing system. -Led clinical/executive stakeholder committee in 18-month project R&D phase to deliver new program featuring SME-led presentations/workshops and trainings that apply compliance standards and scalable content inclusive of soft-skills/hard-skills and technical/professional-development topics-Lead administrator for three separate cloud-based career-focused Learning Management Systems through full integration life-cycle including strategic planning, vendor RFI/RFPs, contract negotiations, implementation, onboarding, troubleshooting, training manuals, reference materials and ongoing support-Manage caseload of 480+ med students through quarterly 1:1 coaching sessions to meet individual career goals, assess risks, close capability gaps and record micro-credentialing milestonesACHIEVEMENTS: Maintained a 95% or higher annual Residency Match student-placement rate, met 100% annual user-registration goals, and exponentially increased user engagement during tenure

-Partnered monthly with leadership to audit program objectives and deliverables, develop enrollment strategies, assess classroom training software and evaluate term cost-benefit analysis and metrics-Taught unique populations from different age ranges, ethnicities, educational backgrounds and nationalities including 6 out of the 7 continents and over 130 countries and native languages-Leveraged experience in adult education learning styles in designing scalable and sustainable program objectives and solutions for grammar, conversation, accent reduction and public speaking topics-Oversaw LMS to ensure curriculum alignment with College and State educational compliance standards, monitor student productivity and track program feedback and efficacyACHIEVEMENTS: Consistently received high survey reviews from students and met second highest retention-rate over the last decade across eight campuses

-Oversaw Career and Professional Development services for second-largest Campus at MDC, including presentations, workshops, trainings and 1:1 career coaching sessions.-Sourced, screened and placed over 750 students with recruiters through full recruitment life cycle-Facilitated over 500+ small and large-scale presentations and workshops based on College and State Learning Outcomes; advising over 2,500 students during tenure -Served as lead liaison for career services LMS by taking charge of implementation and onboarding redesign, LMS demos, troubleshooting and ongoing functional support (including "Train the Trainer" series for campus admins/faculty) which served over 10K users across eight college campuses.-Collaborated with Academic Chairs to develop “Bachelors to Career” fast track pipeline, including accelerated PD Program and guaranteed interviews. -Hosted quarterly recruitment events and job fairs, open to students and the local community and built recruiter partnerships bank featuring over 200 companies including Target, Aetna, Disney, etcACHIEVEMENTS: Broke annual college-wide Student-Intake record for 3 consecutive years, and secured 15 corporate-sponsored scholarships

-Grant written in coalition with the American Association of Community Colleges and Learn and Serve America-Engaged multiple non-profit organizations from South Florida and local college stakeholders to develop an outreach social media and marketing initiative through a service-learning project with marketing college students-Led presentations for international delegates from the Middle East and South Asia and social media literacy workshops for over forty local non-profit organizations-ACHIEVEMENTS: Grant results submission was accepted and presented at the Broadening Horizons through Service Learning National Conference in Austin, Texas in 2011

-Encompassed strong customer-service skills in order to assist a high-volume of students, parents, college faculty, administrators and staff on a daily basis.-Knowledge of various petition and appeals processes and deadlines, including college and departmental policies and procedures. -Responsibilities were increased due to limited office staff and responsibilities as assigned.

-Collaborate with students and faculty members to ensure the timely completion of service-learning projects through the use of a variety of software systems including database entry, online registration and build-and-search software. -Interviewed, onboarded, and trained new Administrative Assistants. -Processed office/special events forms including room reservations, maintenance work orders, media, duplication, telecom and plant maintenance requests. -Created first input software training manual that was distributed and used for onboarding across the eight Miami Dade College campuses.

-Managed portfolio of over 150 Exhibitors and Vendors, from contract and payment phase to event management during annual Literary festival in Downtown Miami across 8 city blocks-Consulted Fair executives in event planning and visitor forecasting to mitigate exhibitor/customer risks and increase profits based on annual surveys and client feedback-Recruited, onboarded, trained, crafted employee shift schedules based on need, assigned and supervised tasks and processed payroll for 20+ contractual personnel -Oversaw day-to-day exhibitor operations through cross-unit communication and collaboration with event admins and staff, local city Police and Fire Rescue, College personnel and local and international Exhibitors and external VendorsACHIEVEMENTS: Improved customer satisfaction survey results by 22% within first year