Alexandre Okubo Email & Phone Number

Porto Alegre, RS, BR

Porto Alegre, Rio Grande Do Sul, Brasil

Developed a dashboard that pinpointed problematic clients, resulting in a 60% reduction in spam complaints to the datacenter. Within 6 months, eliminated "Red" IPs in SNDS and achieved a 150% increase in "Green" IPs, safeguarding the company's reputation and ensuring inbox delivery for millions of emails.- Led and trained a team of specialists to ensure.

São Paulo, São Paulo, Brasil

Spearheaded a crisis management initiative in 2019, addressing clients blacklisted by Spamhaus. Collaborated with deliverability, infrastructure, and development teams to identify and resolve deliverability issues within three months. This comprehensive approach led to the recovery of IPs, termination of contracts with non-compliant clients, and.

São Paulo, São Paulo, Brasil

Drove a 200% increase in SMS product revenue within a year by identifying customer needs and launching innovative features previously unavailable in the market.- Orchestrated the full lifecycle of new features and products, from ideation to launch.- Gathered, prioritized, and analyzed customer suggestions for product improvements.- Performed in-depth.

São Paulo, São Paulo, Brasil

Catalyzed a transformation in technical support, implementing enhancements that not only resolved issues but also delighted customers, resulting in a 26% increase in brand promoters.- Led and trained the technical support team to provide exceptional customer service.- Directed departmental strategy and collaborated with Product and Development teams to.

São Paulo, São Paulo, Brasil

Established and led the email deliverability department, implementing processes and tools that resulted in a 70% reduction in customer complaints within a year. Implemented solutions such as IP warming, feedback loops, and Return Path's Reputation Monitor to oversee all Akna IPs. Championed IP certification for clients, ensuring efficient delivery and.

São Paulo, São Paulo, Brasil

- Managed and trained the technical support team to deliver high-quality customer service.- Led the strategic direction of the department, fostering collaboration with Product and Development to enhance the Akna platform.- Provided expert guidance to clients on email marketing best practices, deliverability optimization, and compliance.- Investigated and.

São Paulo, São Paulo, Brasil

- Established the Training Department, defining its structure, processes, and procedures.- Designed and developed comprehensive training programs on Akna platform features, email marketing best practices, and deliverability optimization.- Conducted engaging presentations, workshops, and webinars for clients, tailoring content to their specific needs and.

São Paulo, São Paulo, Brasil

- Provided in-depth technical assistance to clients on Akna platform features and functionality.- Offered expert guidance on email deliverability best practices, troubleshooting, and optimization strategies.- Conducted comprehensive evaluations of client email programs to identify areas for improvement and enhance deliverability.- Investigated and resolved.

São Paulo, São Paulo, Brasil

- Provided expert technical assistance on email marketing platform features and functionality.- Advised clients on best practices for maximizing email deliverability, inbox placement, and campaign performance.- Ensured client email practices adhered to relevant regulations and industry standards.- Conducted in-depth analyses of client email programs to.