Alec Macdonald, B.Comm. Email & Phone Number

Toronto, On, Ca

Markham, Ontario, Canada

Performing sales and client engagement to provide solutions for Canadian businesses. Seeking out opportunities to solve problems and meet goals for clients while building long-lasting relationships and success along the way.

Newmarket, Ontario, Canada

- Providing exceptionally rated guest experience through good communication, meeting guest needs and developing connections beyond product and sales to create ongoing relationships. - Training new employees ensuring standardization and understanding of proper corporate operating procedures thus developing strong performing associates and supervisors. -Managing shipping and online order portals by packing and organizing inventory keeeping cancellation rates low and ensuring guests get orders promptly. -Making decisions on product warranties and determining appropriate course of action valuing corporate policy and guest experience.- Meeting daily sales targets for online shipping sales and in-store sales to guests, providing the best option based on customer wants and needs.- Volunteering to aid community run ambassador in events and club development increasing brand awareness with local community members to drive business.

Newmarket, Ontario, Canada

- Maintaining employee performance by tracking attendance, monitoring sales and customer approach to ensure corporate values and sales goals are upheld. - Using PowerBI, Medalia and analytics tools to monitor sales and develop daily sales strategies that focus on aspects of product growth, customer interaction or product education. - Performing Administrative duties by filing conversations, drafting contracts, offering employment, recording performance and logging daily sales notes, etc. - Leading and coordinating team meetings to update team on sales, corporate initiatives, training and development and ensuring connection amongst all staff in the store. - Providing support to all associates and delivering solutions for complex guest interactions.- Performing all steps of the recruitment process during busy periods; creating job postings using Avature, Selecting candidates, interviewing and sending job offers. - Using Workday (HRIS) to manage employee information, documents and files after meetings and acknowledgements. - Conducting one on one meetings to answer questions on performance and corporate shifts with direct reports. - On-Boarding and off-boarding employees during high recruitment periods for busy peak-season business needs. - Assisting community ambassadors with event setup and coordinating project needs and procuring volunteers.

Newmarket, Ontario, Canada

- Developing and executing daily sales floor strategies using PowerBI and Medalia to identify sales floor gaps and find opportunities for growth to meet daily sales forecasts. -De-escalating interactions between educators and guests and using problem-solving skills to find solutions valuing experience and time of guests.-Managing schedules and coordinating succession plan for employees based on labour demand curve, training, store events and scheduled meetings.- Training associates on cash, inventory operations, online shopping platforms and guest services ensuring success of the store. -Providing Administrative Support to leadership during staff meetings through note taking, follow ups and statistical analysis. - Purchasing supplies based on inventory and completing coin orders for continued success and reduced gaps in operations.

Toronto, Ontario, Canada

- Aiding the People Consultant's team with memo writing, policy updates, collective bargaining summaries and administrative tasks. - Acting as a first-point of contact for portfolio managers answering queries on hiring, termination, collective agreements and all HR Related information in regards to their teams. - Conducting exit interviews and gathering data on employment satisfaction to help with change management if needed. - Working in project teams to complete policy drafting in regards to electronic monitoring due to legislation changes.- Using Microsoft Excel and Office Suite to record employment data around performance ratings, pay band changes and position changes with employees.- Performing Labour Relations functions by meeting with union representatives and providing information in regards to Collective Agreements and Corporate policies to aid in decision-making processes. - Developing relationships with portfolio managers to understand needs in regards to hiring and developing interview questions identifying key competencies for roles. - Performing Health and Safety training presentation for staff at Toronto Rehab Hospital and ensuring operational knowledge is updated.

Newmarket, Ontario, Canada

- Leading team of workers to complete the cutting and trimming of grass at municipal parks in the Town of Newmarket. - Training new employees how to use tractors, mowers, trimmers and other machinery safely in accordance with standards. - Completing daily checklists involving circle checks, daily work logs and maintenance records to ensure work and vehicle records are maintained for all parties to visit. - Being entrusted to handle public complaints about property maintenance involving grass cutting, road and sidewalk issues, debris removal and aspects of public property impacting community members.- De-escalating community issues through inter-personal communication and problem-solving by engaging in discussion or performing the best solution within my power. - Working in teams to complete physical labour tasks and bonding using communication, fair workload division and fostering a caring and supporting environment for all colleagues and workers.

King, Ontario, Canada

- Training new employees in the Backshop and Driving Range associates role when coming into the company. - Managing cash and POS Terminal for golf lesson payments, rounds, pro shop merchandise and other operational transactions. - Developing relationships with seasonal pass holders by using interpersonal skills to get to know them and provide a personal touch. - Aiding professionals by preparing teaching supplies and space on time through thorough time and calendar management. - Maintaining equipment and ensuring proper operations after usage by inspecting karts, tractors and other landscaping tools. - Hosting members and guests by using professional communications and customer service to deliver a personalized experience that makes it positive to return. - Using Microsoft Excel and Office to design schedules, send memos and coordinate scheduling with management to deliver successful events and classes. - Using Multi-Tasking capabilities to assist Pro Shop and Backshop with operations of tournament cleaning and sales ensuring coverage in all areas of the course.

Graduate Certificate, Human Resources Management, 3.80

- Developing training and development plans involving classroom learning using demonstration methods and verbal communication to help.

Bachelor'S Degree, Commerce/Law And Business

Activities and Societies: Participated in learning opportunities with the CSR institute at Ryerson through talks on ethics and workplace.

Advanced Diploma, Business Administration, Finance

- Performing core administrative efforts that are related to communication, documentation and presentations to convey information.