It Support Technician
CurrentThroughout my career, I have gained considerable experience and expertise in various areas, including web development, system optimization, technical support, and customer service. As part of my role with One Bridge Consulting, I designed and developed the company's new website, leveraging my HTML, CSS, JavaScript, and Web development platform skills to enhance the site's overall functionality and user experience.I also honed my scripting abilities, utilizing PowerShell to execute system automation, vulnerability assessment, hardware and warranty information gathering, machine migration to Azure AD, automatic file corruption repair, system health monitoring, OneDrive sync status information, log data gathering and parsing, advanced storage/usage metrics, and more. My work had a tangible impact on improving system performance and addressing technical issues for clients, for whom I provided Tier 1 and Tier 2 technical support, creating customized scripts to meet each client's unique requirements.In addition to client-facing work, I contributed to internal business operations by working on several in-house websites and projects, ensuring a seamless user experience and optimal business performance. Throughout all these efforts, I maintained an elevated level of professionalism and communicated effectively with clients, gathering requirements, providing excellent customer service, and delivering technical support.