Alec Mitchell Email & Phone Number

Cheltenham, England, United Kingdom

Responsible for product installation, maintenance and providing clinical application training to customers in the rest of World region.

United Kingdom

Service Manager – Acute Care Therapies Apr 20 – Mar 23In April 2020 I was successful in applying for the role of ACT Service Manager. The role included managing 13 engineers covering three modalities across the UK:• Critical Care - ITU ventilation and Theatre Anaesthetics• Cardiac Assist – Inter Aortic Balloon Pumps• Cardio Pulmonary – Heart Bypass Machines and the supporting medical devices. I started by restructuring the team in a hybrid formation with a Service Team Manager (STM) and 4 technical specialists who would be responsible for field action deployment and supporting the engineers product development. In 2020 our team was responsible for assembling and commissioning 1088 ventilators, over 7 times the yearly average, all during lockdown. I have also lead the development of new service contracts based on the customer needs. I have worked extensively with Excel to automate several manual processes. I developed and implemented a new bonus structure that was flexible enough to adapt to varying responsibilities and opportunities of each of the 100+ Getinge engineers. To work closely with the sales managers for each product to ensure a smooth customer experience. • Support and develop field service engineers• Responsible for achieving revenue targets and gross profit margins• Responsible for achieving KPIs on service delivery• Assist contracts team with service contract renewals, retention and growth• Organise and chair service meetings• Resolving escalated customer issues• Support Sales department with key account management

United Kingdom

Alongside my technical manager position, I was requested to specialise in the aftermarket area. Supporting the service manager and administrators, with contract queries and documentation. As well as negotiating with customers during contract renewals and framework agreements. • To align the install databases from each product group• To review profitability on existing contracts • To read customer terms and conditions documents and negotiating amendments.• Visiting with customers to discuss their needs and to bespoke a contract• To oversee framework agreements with NHSSC and Spire.• Working with the managed service team on multi-year solutions

United Kingdom

In 2010 I was promoted to the role of CP Technical Manager. This was a national hands-on role, managing a team of 4 engineers and improving the departments while continuing to liaise with customers directly. In addition I was one of the CRM key user for development support and local training. In January 2019 the Cardiopulmonary and Cardiac Assist departments merged bringing with it 3 additional field service engineers.• Support and develop field service engineers• Negotiate service contracts with customers• Engineer training • Develop new CRM documentation• Resolving escalated customer issues• Install and Support integrated computer systems

South, England

To balance the routine service and the reactive repairs, primarily within my service territory of south England. Products include:• Ventilators • Heart lung machines• Heater coolers• Gas blenders• Anaesthetic machines• Vacuum assisted venous drainage• SQL DMS – Jocap, Metavision• OR integration solution - TegrisMy day-to-day work is mostly in cardiac theatre where I have built a solid reputation amongst the Perfusionists.• Service and support installed base• Provide telephone support for customers• Maintain accurate records• Maintain technical training level for all current products• Customer training on the use of new or demo equipment• Support sales department

South East, United Kingdom

I provide information on the products, as well as user training and general support. The portfolio contained a diverse mix of equipment from ITU ventilators to foetal monitors as well as a variety of simple vital signs monitors. I have also maintained a roll gained while a support engineer which was to periodically perform internal audits and supply a report as part of the ISO system.• Identifying new key opportunities and account • Follow up on sales leads and follow through to completion• Maintain a working relationship with all key customers within my territory• Training customers on the use of our products• Attend periodic product training courses• Create literature to support products

South, England

Artemis took over the sale and support of S&W products following the demise of Vickers Medical. My main position was field support engineer which included arranging for the routine servicing as well as prioritising emergency repairs on our portfolio including:• Vital signs monitors • Networked Patient care systems• SPO2 monitors• Telemetry systems• Foetal monitors• Ventilators • DefibrillatorsI had to remain up to date with all the products via technical training courses both here and abroad. Customer training was also an important part of the job and consisted mainly of teaching bio-meds on servicing our products. In addition, My task was to set up and resource a workshop, create and implement the processes required for handling goods returned from our customers, “goods-in”, “workshop repair records” etc. • Service and support installed base of equipment • Maintain accurate records• Attend technical training courses as new products come online• Maintaining personal stock levels• Arrange calibration of test equipment• Commission new equipment• Support sales personnel as required• Create and implement quality procedures for each product• Set up and resource a workshop

South East, United Kingdom

Starting in the Workshop then progressing to the Field Servicing and repairing a range of vital signs monitors, anaesthetic machines, Incubators and defibrillators.• Assist technical support• Support other field service engineers• Attend training courses

Electrical And Electronics Engineering, City Guilds 224 Electronic Servicing Parts 1, 2 And 3

Education record