Alec Munro Email & Phone Number

Jersey City, New Jersey, United States

Identified quality challenges and metrics to track progress on them.Hired and trained quality engineers on automated testing our platform.Built custom validation tools for transitioning ~50% of our business generation to a new platform.Established an embedded QA model that shortened feedback cycles and reduced escaped defects.Managed offshore team.

Jersey City, New Jersey, United States

Defined and reported on metrics for assessing the effectiveness of initiatives to improve supportImplemented quarterly surveys of key customer groupsEstablished tools and processes for handling support ticket escalations and reportingBuilt a collection of tools for handling common support issues

Jersey City, New Jersey, United States

Assumed a role leading DevOps, Operations, and Tier 2 Support.Led migration from various filesystem-based deployments to DockerDrove adoption of log aggregation systemEstablished incident response system using Icinga and VictorOpsDesigned and implemented environmental change management processesPerformed performance testing and optimization

New York City Metropolitan Area

Transitioned to leading the team, working with the client CEO to manage people, process, and product.When Arc90 was acquired, built the in-house software team for SageSure from scratch, and transitioned platform ownership to them.

New York City Metropolitan Area

Hired to build test automation for SageSure. Existing environmental and deployment standards weren't compatible with healthy test automation, so I had to focus on those.

Halifax, Nova Scotia, Canada

Worked to develop automated testing solutions for RIMs devices.

Halifax, Nova Scotia, Canada

Saw the need for a full-time developer position in the QA department, working on tools to automate QA processes.

Halifax, Nova Scotia, Canada

Began work at Abridean as a software developer, working primarily in Java, on our Application Provision System.

Halifax, Nova Scotia, Canada

Managed an XML-based LMS, built and launched our e-commerce site, and designed an online symptom tracking application for the families of dementia patients.

Halifax, Nova Scotia, Canada

Provided direct user support of hardware and applications, on Windows, Linux, and Mac. Installed physical networking when we moved offices.

Halifax, Nova Scotia, Canada

Office environment consisted of approximately 30 computers, running Windows, Mac OS, or Solaris. Managed migration from shared passwords to active directory, and on-site service hosting to Rackspace.