Alec Farquharson Email & Phone Number

Stockholm, Stockholm County, Sweden

To be added later

Stockholm, Stockholm, Sweden

As Director, Deployment & Delivery, Navblue, I am responsible for oversight of the global deployment, and delivery of software solutions and professional services for large and complex software implementations. I work in a geographically diverse organization, spanning multiple Navblue offices and time zones and with regular customer engagement and communication at senior level, worldwide.My responsibilities include execution of deployments for the following types of airline software applications: Commercial Flight Scheduling, Crewing Planning, 'Day of Operations' OCC Flight and Crewing, Preferential Bidding, Automated Pairing Optimisation, Integral optimisation and Flight Planning.I lead a team of Project Managers, Business Analysts, and Technical staff, implementing global project deployment of Navblue products, working with complex requirements and against challenging deadlines. I direct and oversee all projects with ownership of the entire project delivery life cycle as well as cost control, customer engagement, 3rd party management and internal & external risk resolution management. I am responsible for delivery management of approximately 20 global projects running concurrently, with multi-million dollar TCVs). I track OTP and financial KPIs (one time and recurring revenue, P&L). I am responsible for global resource planning and alignment (matching) with the regional sales pipeline, (recruiting additional resources when appropriate). I regularly report to the C-level executive team on these KPIs, providing my recommendations and guidance when needed.

Stockholm, Sweden

Senior executive and founder member at Aviolinx. In my role as Vice President, Global Delivery, I was responsible for the global deployment and delivery of all software implementations for all Aviolinx products.

RAIDO software:Performed customer and internal training for: Crew Planning, Commercial Planning, Pairing Planning, Operation Control - Flight and Crewing, Optimisation - all part of the Aviolinx product 'RAIDO' (now known as Navblue Operations Control & Crew Management "N-OC" - in a single solution).Performed pre sales product demos of RAIDO. Provided 2nd level support for all customer in accordance with the SLA.Provided UI/UX documented design specifications (RAIDO) for the Product Development team. Stockholm HF Radio:Responsible for over 300 accounts (mainly airlines): Satcom and HF Radio, and Airlines Systems. I was also responsible for Product Support, and involved in product testing and development.

Reporting to the Vice President, Global Sales, as the Key Account Manager, I was responsible for the overall satisfaction and retention of specific Tier 1/2 airlines that were Navtech customers (British Airways, SAS, Finnair, Austrian Airlines etc), for all Navtech products and services. As KAM I was responsible for the largest accounts in terms of revenue, which also included contract negotiations and new sales: I also worked with the existing Product Service and Delivery function to facilitate an efficient flow of information between the various Production Groups and the Finance Group to ensure timely and accurate invoicing.

As the CSM I established and managed the Maintenance & Support process for all Sabre products, and I owned the overall state of all Service Requests in the Case Management System - (Siebel), for all products and for the entire customer base, which consisted of over 65 airlines worldwide. As a member of the Product Leadership Team, I worked closely with Release Managers, Project Managers, Developers and implementation teams and I had personnel responsibility for the 1st/2nd level support team – 6 staff members. I reviewed Service Requests and took any necessary action. Ensuring adherence to contractual Service Level Agreements (SLAs). I prepared statistical reports for the Product Leadership Team and I was the first point of escalation for maintenance issues. During my time as CSM, I opened a new office in Montevideo (Uruguay) and set up a new 2nd level support service. This included recruiting and training support staff on location in Uruguay. I also had a dual function as Key Account Manager (KAM) for Tier 1/2 airlines, where it was my responsibility to maintain and manage the customer relationship.

Responsibilities:•Installation of product software at customer site and in training classroom.•Train airline staff & internal staff - for all airlines resource management phases: Crew Planning and Crew Schedule optimisation (CMS), Commercial Planning (ARP), Pairing Planning (PAR), Operation Control - Flight (ROC) and Crewing (DCO) •For functional development of Operations Control software 'ROC' (used by over 70 airlines worldwide)•To write specifications for product development team and own development planning and implementation.•To coordinate with customers regarding future development needs - roadmap.•Presentation demos of the software at various airline conferences and for pre-sales. •Project management.•A member of the Product Leadership Team.

Responsibilities:• Personnel Responsibility for the Flight Watch team - 5 staff members. • Co-coordinator between the duty officer, Operations director, Technical Department and also Handling Agents.• Monitor and follow up each flight carried out by Sunways Airlines.• Control and maintain crew capacity for each flight, ensuring that Crew Duty regulations are not violated.• In case of diversion, recommend suitable traffic alternatives, with emphasis on weather, passengers, ground transportation, and accommodation etc.• Produce Flight Plans and weather information for crew. Note: Sunways Airlines AB went into receivership in October 1997.

As part of a two-man team, working for the Royal Flight of Qatar, my task was to provide a flight service to Qatar Royal Family, and also Governmental officials. As part of a high profile Royal Flight Operations, I had regular contact with the Government Ministries, Embassies, and airport agencies. In this capacity I had daily contact with officials up to Diplomatic & Ministerial levels.Responsibilities: •Aircraft Allocation / Utilization and crew Assignment to flights.•Providing a complete Flight Operations & Flight Dispatch service. •Arrangement of Diplomatic / Overflight clearances, Handling and Crew hotel accommodation / transport•Preparation of Runway performance charts: Airbus & Boeing. •Maintain crew Records (i.e: Crew Licenses, Validations, Medicals, & checks).•Liaison with senior staff at the Royal Palace in Doha and Qatar embassies worldwide.•Preparing the Flying Program for distribution. •Costing Analysis.

Responsibilities:• Providing a complete Flight Operations & Dispatch services for Corporate & Private Flights, and also Airlines.• Arrangement of Diplomatic / Over flight clearances, Handling and Crew hotel accommodation / transport.• Preparing Computer Flight plans, analyzing weather systems data, and flight following.• Extensive use of various computer Software used in aviation: (Jeppesen, Sita, AFTN).

Air Traffic Controller (Asst.) and Flight Operations & Dispatch.

Master Of Social Science In Education, Pedagogy, Education

All courses for 'Master of Social Science in Education’ are completed, but the thesis is not.

Bachelor Of Science In Multimedia: Education - Technology, Pedagogy, Education, Multi-Media, It

Swedish Language, Swedish Language And Literature, Pass

Performance Engineer - Airbus A340

Assistant Air Traffic Controller, /Flight Dispatcher

3/1984 - 5/1984 Shawbury, Shrewsbury, UK Trade training for my career in the Royal Air Force. (5 Years).

Btec, Btec National Diploma - Business Studies

4/1980 - 4/1981 West Kent College (Level 3 vocational qualification). - Tonbridge, Kent, UK: