Alec Pinto Email & Phone Number

These responsibilities refer to my previous role. This section needs an re-write• Operational responsibility for Field Service in Central Europe (Germany, Austria & Switzerland). • Lead a team for installation, training and lifecycle management of end customer and partner equipment.• Implement integration of two service divisions in Central Europe into a unified team. • Responsibility for revenue budget achievement and cost management.• Monitor KPI’s for SLA Compliance, Utilization, Response time, Completion Time. Implement improvements.• Recruitment for technical and cultural fit. Mentor & train managers to recruit.• Build cohesiveness in the team.• Provide operational and escalation reports as well as quarterly and annual business reviews to the EMEA Field Service Director.• Deputize for the European Field Service Director as required (since 2009).

Listed skills include Biotechnology, Management, Pcr, Medical Devices, and 28 others.