40 years of international consulting experience helping clients achieve organisational change, improve or transform their business processes, improve their data initiatives through effective, business-friendly concept modelling (conceptual data modelling,) and specify requirements for purchased or custom-built systems to support those processes. Particular strengths in group facilitation, and helping parties with conflicting priorities and objectives reach alignment on major initiatives.Globally recognized as an expert in practical techniques for business process change, process modelling and analysis, and data modelling (or concept modelling, if you prefer.) Also widely recognized for expertise in requirements definition (use cases, scenarios, service specifications) and group facilitation.Deliver top-rated workshops globally on topics such as Working With Business Processes, Advanced Business Process Management, introductory and advanced Data Modelling, and Requirements Modelling with Use Cases and Service Specs.Author of "Workflow Modeling, Second Edition" (Artech, 2009) a top-selling title on process modeling, analysis, and redesign. Widely used in industry, by consulting firms, and as an MBA text. The second edition was a complete rewrite, and has received many (unsolicited!) five star ratings on Amazon.com.Specialties: All major industry sectors, but currently specialising in Higher EducationBusiness Process Redesign, Process Scope and Workflow Modelling, Business-oriented Data Modelling, Requirements Modelling, Use Cases,Service Specification (requirements modelling for SOA environment),Group techniques - Session facilitation + presentations + education + seminars