Aleem Uddin Khan Email and Phone Number
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Steering marketplace performance at Careem, I've led initiatives that significantly increased supply hours and captain engagement, achieving over 70% reliability and 80% retention. My approach integrates rigorous PnL management with a keen eye on Captain Subsidy budgets, optimizing over $8M annually to support our substantial growth in Pakistan, Iraq, and Morocco markets. With a solid foundation in Management Science from LUMS and certifications in SQL and Tableau, I excel in deploying project plans that enhance business performance. The launch of new product features, complemented by my expertise in analytics, has driven a 20% uplift in business metrics, reflecting my commitment to continuous improvement and excellence in the dynamic sphere of marketplace operations.
Careem
View- Website:
- careem.com
- Employees:
- 3230
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Senior Operations Manager - Marketplace PerformanceCareem Jan 2023 - PresentJob Responsibilities: - Leading the "Captain Engagement & Performance" function for Pakistan, Iraq, and Morocco markets - Managing Captain Subsidy budgets (>$8M per annum) for the cluster. Ensuring effective and efficient utilization to generate higher supply hours (+20% growth) & fleet engagement - Achieved > 70% reliability and > 80% supply retention, surpassing regional targets and enhancing service stability.- Engaging >40k captains across the cluster delivering topline GMV and ride targets- Coordinated the launch of new product features, including product lifecycle management and A/B testing, enhancing overall business performance by 20%. -
Operations Manager - Marketplace PerformanceCareem Jan 2022 - Dec 2022Job Responsibilities: - Coordinating with all ops teams to ensure our captains' supply acquisition, retention, engagement, and customer experience is all intermingling smoothly resulting in the best marketplace health.- Ensuring adherence to budgets through monitoring systems, dashboards, and automated alerting mechanisms- Creating scorecards, measurement tools, and KPIs to monitor performance, highlighting trends, and analyzing drivers of variances vs budgets- Working in close liaison with the acquisition team on strategy as to when to increase/decrease acquisition considering captain earnings- Identifying opportunities on the product funnel and working together with product and engineering teams to experiment and implement changes to unlock incremental growth.- Brainstorming and recommending KPIs to track company-wide OKRs through dashboard creation, automated tools, and processes (tableau, PBI, python, SQL) -
Senior Supply Lead - Marketplace PerformanceCareem Dec 2020 - Jan 2022Lahore, Punjab, PakistanJob Responsibilities:- Ensuring healthy levels of supply utilization (>50%) and fulfillment (>98%) through an effective peaking model.- Developing optimal and effective pricing strategies to achieve a healthy marketplace.- Providing in-depth analysis of the marketplace including supply performance, demand trends, and competitors analysis.- Coordinating with central and product teams for the launch of the Order Anything/ Delivery in PakistanMajor Projects:- Peak Optimization Model: Improved supply fulfillment (>98%) and efficiency of captain and customer side peaking- Optimization of Dispatch Radius: Healthy marketplace reliability and experience. Reduced DRs to 3KM and improved acceptance and completion rate by 10pp- Demand Heatmaps: Improved supply dispersion of the marketplace- Pricing Model: Ensured sustainable captains' economics & and healthy supply unit economics -
Supply Lead - Marketplace PerformanceCareem Dec 2019 - Dec 2020Lahore, PakistanJob Responsibility:- Performing extensive data validation/quality assurance analysis within large datasets using SQL and Excel.- Monitoring the activity level of captains through incentives by designing different schemes regularly to make sure that we’re maintaining a healthy supply during times of need and measuring the impact and growth achieved through those schemes.- Coordinating with the finance department and basecamp to ensure that captains receive the right amount of incentives within budgets.- Building up engagement activities to understand captain behavior and how our brand is perceived. Understanding what the Captains’ perception of Careem is and how they compare us to competitors. -
Supply Associate - Growth & ExperienceCareem Oct 2018 - Dec 2019Lahore, PakistanJob Responsibilities:- Maintaining day-to-day records of supply growth, performance, and quality with regular analysis and reporting of findings.- Developing Excel dashboards for monitoring city performance and growth KPIs.- Responsible for recruiting, training, and onboarding captains to grow our supply efficiently and thereby meet growth targets.- Using a data-driven approach to understand underlying reasons for supply shortage and drive initiatives to ensure optimal supply utilization.- Drive effective captain loyalty and engagement programs to ensure strong captain retention and increase captain lifetime value.Major Projects/Achievements - Customer Win-back: Successfully improved customer retention >60% - OC Health Checkup: Improve OCs' quality and captains' experience (CAST and NPS)- Low Rated Trips: Improved LRT from 2.3 > 3.2- Cancellations: Improving completion rate by>70% and reducing cancellations by <25% by targeting problematic zones. -
Lead Executive - Supply ChainMughal Steel Jan 2018 - Oct 2018Lahore, PakistanMughal Iron & Steel Industries Limited (“MISIL”) is one of the leading companies in Pakistan in the iron and steel sector. The Company is involved in multidimensional activities from making billets of Mild Steel, Spring Steel, Deformed bar, Re-bar, Cold Twisted Rebar, and a huge range of Sections such as I.Beams, L.Sections, C.Section, H.Beam, T.Bar, etc. in the downstream industry.Job Responsibilities:- Forecasting quarterly budget for the imported items based on their consumption trends.- Conducting Lead Time Analysis of all the imports (more than 200 items).- Developing inventory management system by establishing EOQ, Safety Stock, and Reorder points.- Arranging amendments in LC and coordinating / catering supplier contract demands/clauses.- Maintaining Shipment statuses. Arranging Bills of Lading, Commercial Invoices, and Packing Lists from supplier/forwarder.- Arraigning logistics for the imports, selecting Shipping Lines, Freight Forwarders, and deciding Inco-Terms (FOB, CNF, CFR, FAS). -
Business Development ExecutivePitco Pvt. Ltd. Oct 2017 - Dec 2017Lahore, PakistanPITCO Pvt. Ltd. has been involved in the development of Pakistan’s power sector, and in providing high-quality consulting services in the areas of Energy, Environment, Water & Infrastructure, Agriculture, Trade-Related Technical Assistance, Institutional Capacity Building, GIS Mapping, and Information Technology.Job Responsibilities:- Identifying, qualifying, and securing business opportunities. Developing business quotations and proposals- Researching organizations and individuals online (especially on social media) to identify new leads and potential new business opportunities- Preparing Technical and Financial Proposals for the development sector, Energy sector, and Environmental sector Projects- Maintaining a database for donor-funded projects in Pakistan- Assisting Project Manager with the preparation and generation of documentation and reports - Finalizing new business deals by coordinating requirements; developing and negotiating contracts; and integrating contract requirements with business operations- Coordinating with national and international firms to work on a potential project alliance/Joint venture- Recruiting new clients both locally and/or nationally. Sourcing, evaluating, and recruiting new potential clientele -
InternAsia Pacific Travels & Tourism Jul 2016 - Aug 2016Dubai, United Arab EmiratesAsia Pacific Travels &Tourism, Oasis Palm Tourism, Al Wasl Yachts, Al Wasl Dhow is the most successful business conglomerate in Dubai that offers a variety of touring options. It is the only conglomerate operating in the Dubai tourism industry that offers a one-stop solution for all tours and excursion products. Job Responsibilities:- Organizing daily operations activities and preparing customer cards for drivers to perform pickups (100+ excursions/ day)- Analyzing daily customers’ feedback and suggesting essential improvements (Post Service Feedback)- Building effective communication bridges between drivers/tour guides & Sales teams- Analyzing company-owned yachts' daily performance and suggesting areas of improvement (ROI, Daily GMV)- Assisting the operations team in achieving daily operations targets and optimizing operational efficiency
Aleem Uddin Khan Skills
Aleem Uddin Khan Education Details
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Management Science
Frequently Asked Questions about Aleem Uddin Khan
What company does Aleem Uddin Khan work for?
Aleem Uddin Khan works for Careem
What is Aleem Uddin Khan's role at the current company?
Aleem Uddin Khan's current role is Sr. Marketplace Performance Manager @ Careem (Uber Tech) | Performance Strategy | Business Analytics | LUMS'17.
What is Aleem Uddin Khan's email address?
Aleem Uddin Khan's email address is al****@****eem.com
What schools did Aleem Uddin Khan attend?
Aleem Uddin Khan attended Lahore University Of Management Sciences, Punjab Group Of Colleges.
What skills is Aleem Uddin Khan known for?
Aleem Uddin Khan has skills like Microsoft Office, Project Management, Data Analysis, Decision Analysis, Business Analysis, Business Modeling, Network Modeling, Microsoft Word, Microsoft Excel, Research, Teamwork, Management.
Who are Aleem Uddin Khan's colleagues?
Aleem Uddin Khan's colleagues are Bashar Khamis, Saleem Gujjar, Khalid Malik, Abed Al-Aziez Teeti, Omar Elrayes, Muhammad Awais Shahid, Hatem Atia.
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Muhammad Aleem Uddin Khan
Dgm @ K-Electric Ltd. | Transformation & Growth Hacking, Operational Excellence, Data Analysis, Strategy Development | I Unleash Business Unit'S Growth Through Data Driven Strategy & Op-Ex.Karāchi3gmail.com, gmail.com, gmail.com
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