Passionate Cybersecurity specialist with over three years of experience providing robust technical support and excelling in customer satisfaction. Skilled in transforming complex technical language into user-friendly instructions, swiftly handling end-user queries, and streamlining IT processes.My technical expertise, combined with my keen interest in Cyber Security, has guided my career goals towards becoming a valued contributor in a Security Operations Center (SOC) as a Level I/II Analyst. I am committed to constant learning and eager to delve deeper into areas such as network security, threat analysis, and incident response.Technical Skills:• Systems and Network Administration: Skilled in managing Windows environments, Office 365, Active Directory, and Intune, with experience in optimizing system performance.• Cybersecurity Frameworks: Knowledgeable in MITRE ATT&CK, Cyber Kill Chain, and ITIL best practices for guiding threat detection and incident response.• SIEM and EDR Tools: Experienced with SIEM tools like Microsoft Sentinel and Splunk for security monitoring and log analysis, and proficient in deploying EDR solutions such as CrowdStrike for threat detection and response.• Incident Response: Trained in incident response techniques, including phishing email analysis, malware detection, and executing Incident Response Playbooks.• Vulnerability Management: Experienced with Nessus and Tenable for conducting vulnerability scans and prioritizing remediation efforts.• Network and Endpoint Security: Skilled in network log analysis and securing endpoints, with knowledge of threat-hunting techniques.• Technical Support: Proficient in troubleshooting technical issues across Windows and Mac platforms and automating tasks with Group Policy.• Hands-on experience with Linux operating system.