Aleesha H. Email & Phone Number

Lahore, Punjab, Pakistan

As a Client Success Manager, my key accomplishments and job role include:- Secured over 160 accounts in long-term renewals (upfront payments for 1-5 years) for WhenToWork within my first two quarters, significantly contributing to revenue stability.- Consistently maintained a Gross Retention Rate (GRR) of 98% and a Net Retention Rate (NRR) of 103.5% in Q3.

Lahore, Punjab, Pakistan

Managed customer communications to resolve account issues and payment inquiries, achieving a 98% collection rate and maintaining 110% KPI throughout my tenure.Supported billing resolution by handling payment declines and assisting with account reconciliations using Salesforce and Zuora.Analyzed account histories, including invoices, payments, and.

Lahore, Punjab, Pakistan

Contacted patients with outstanding medical bills through multiple channels, addressing inquiries with accuracy and professionalism to ensure timely resolution.Coordinated with insurance providers to verify billing accuracy, resolve claims issues, and optimize reimbursement outcomes.Ensured compliance with legal and regulatory standards, including FDCPA.

Lahore, Punjab, Pakistan

My responsibilities encompass building trust with debtors, resolving disputes, conducting skip tracing for locating consumer contacts, creating customized repayment schedules, and identifying delinquent customer accounts for timely notification and payment encouragement.

Lahore, Punjab, Pakistan

During my tenure as an HR intern, my responsibilities include providing support in recruitment activities, assisting with employee onboarding and offboarding processes, ensuring accurate maintenance of employee records, and organizing impactful training and development programs.