Alexa Guzman Email and Phone Number

Process and monitor routine financial transactions in compliance with university policiesCoordinate with faculty to arrange travel, manage calendars, and resolve scheduling conflicts

Maintain primary oversight and responsibility to ensure that Private and HPL loans are administered within federal, state, internal, and external regulations.Accounting for multi million-dollar financial transactions to verify all funds are accurately distributed to student accounts.Simultaneously handle multiple time sensitive requests while exercising attention to detail to prevent eligibility issues resulting from overpayments, aggregate loan limits, and fraud. Coordinating with other integral members of financial aid unit to troubleshoot unique student circumstances. Utilize advanced computer skills to effectively navigate the completion of procedures and processing of student accounts.

Practiced exceptional customer service and interpersonal skills while advising students and families on all details of financial aid while following Title IV, State, and Institutional regulations.Problem solving student account errors with the utilization of Federal program websites like the National Student Loan Data System.Practiced diversity, equity, and inclusion efforts to promote a welcoming environment in our office space. Attended local community events to aid in the completion of FAFSA applications.Collaborated with internal campus partners to provide students with access to resources to help with food insecurities, homelessness, transitioning, and belonging.

Communicated with physicians, nurses, colleagues and external insurance groups to authorize patient treatment plans.Collected patient and family data to apply patients for free or discounted treatments.Enrolled patients in financial assistance programs in accordance with private organization regulations and eligibility requirements.Scheduled and carried out meetings with patients to answer questions, build relationships, and confirm everyone involved was educated on the financial processes.

Promoted preventive health care through scheduling annual physicals, providing speciality resources, and recommending affordable options to patients.Handled patient medical records in accordance with HIPPA.Coordinated with internal and external local clinics to give patient the best continuity of care when referred to different locations.

Contributed to program outreach strategies aimed at driving new business partnerships to diversify experiential learning opportunitiesNetworked and carried out meetings with local professionals to learn about different career fields. Enhanced professional and communication skills through taking part in department recruitment and collaboration efforts.Researched experiential learning accessibility for underrepresented communities

Coordinated events for chapter through independent decision making; delegating roles and duties to committee members; and balancing a set budget. Established relationships with local business owners and vendors to discuss partnerships, event timelines, and risk management. Scheduled meetings with University leaders to review regulations and understand full scope of responsibilities and risks as an event manager.