Alexa Guzman

Alexa Guzman Email and Phone Number

Agent Experience Manager at Compass @ Compass
new york, new york, united states
Alexa Guzman's Location
New York City Metropolitan Area, United States
Alexa Guzman's Contact Details

Alexa Guzman personal email

n/a
About Alexa Guzman

Alexa Guzman is a Agent Experience Manager at Compass at Compass. She possess expertise in powerpoint, teamwork, microsoft office, microsoft word, drawing and 11 more skills. She is proficient in English.

Alexa Guzman's Current Company Details
Compass

Compass

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Agent Experience Manager at Compass
new york, new york, united states
Website:
compass.com
Employees:
15002
Alexa Guzman Work Experience Details
  • Compass
    Agent Experience Manager
    Compass Aug 2021 - Present
    United States
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  • Apple
    Technical Expert
    Apple Nov 2018 - Aug 2021
    White Plains, New York, United States
    -Continuously developed service and product knowledge in order to present customers with suitable solutions as well as to provide colleagues any necessary support during pilot programs or promotions. -Joined AppleCare iOS Tier 1 Chat support, showed ability to adjust during extraordinary conditions. Met and achieved metrics through consistent multi-tasking across systems and applications. -Became skillful in troubleshooting customer issues as well as explaining difficult problems in terms customers can understand while setting appropriate expectations in a consistent timely manner. -Furthered my experience as a technical specialist and became a consistent repair technician in the repair room. Performed modular repairs on all currently supported iPhones.-Developed a strong relationship with Lead Geniuses and worked along side them to influence the team on new initiatives, goals, opportunities, and helped reduce customer wait times.
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  • Yard House Restaurants
    Bartender
    Yard House Restaurants Jun 2015 - May 2018
    Yonkers Ny
    -Enhanced the quality of guest service by providing knowledge of all promotional options for guest in addition to presenting full comprehension of our food and drink menu, furthermore being well informed of our substitution options due to dietary and allergy needs. -Always remained flexible, accessible, and friendly to all patrons as well as my team members as a result of effective multi-tasking & complete professionalism in our fast-paced environment.
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  • Porsche Of Larchmont
    Receptionist
    Porsche Of Larchmont Mar 2014 - Jun 2015
    2500 Boston Post Road, Larchmont, Ny 10538
    •Managed and screened front desk phone calls.•Recorded and stocked new inventory into the systems.•Processed and scanned dealership documents into computer systems.•Improved overall knowledge in Porsche line of car models, prices and release dates.
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  • Aeropostale
    Sales Associate
    Aeropostale Oct 2011 - Mar 2014
    8000 Mall Walk, Yonkers, Ny 10704
    •Welcomed customers by greeting them and offering assistance.•Assisted customers in making selections by building customer confidence; offering suggestions and opinions.•Continuously kept clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
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Alexa Guzman Skills

Powerpoint Teamwork Microsoft Office Microsoft Word Drawing Customer Service Cashiering Social Media Telephone Skills Customer Satisfaction Facebook Inventory Management Retail Sales Vehicles Retail Time Management

Alexa Guzman Education Details

Frequently Asked Questions about Alexa Guzman

What company does Alexa Guzman work for?

Alexa Guzman works for Compass

What is Alexa Guzman's role at the current company?

Alexa Guzman's current role is Agent Experience Manager at Compass.

What is Alexa Guzman's email address?

Alexa Guzman's email address is al****@****oup.com

What schools did Alexa Guzman attend?

Alexa Guzman attended Westchester Community College, Charles E. Gorton High School.

What skills is Alexa Guzman known for?

Alexa Guzman has skills like Powerpoint, Teamwork, Microsoft Office, Microsoft Word, Drawing, Customer Service, Cashiering, Social Media, Telephone Skills, Customer Satisfaction, Facebook, Inventory Management.

Who are Alexa Guzman's colleagues?

Alexa Guzman's colleagues are Tommy Boguch, Brendan Carter, Kevan Sirota, Giovanni Amador, Nathan Lalonde, Erica Lavina, Cpa, Nicole Eva.

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