Alejandra Ramirez Email & Phone Number

• Create coupons using internal systems.• Work closely with Campaign team to insure all information provided is accurate for the Coupon creation process.• Monitor our production queue to make sure requests are picked up in a timely fashion• Complete daily Live Chat Shift (Converse with, aid and help resolve issues that clients have during the coupon creation process while using the Coupon Portal)• Run 0 Company Report • Run weekly OCR notification reports.• Participated in User Acceptance Testing (UAT sessions) • Complete PDN Test offers when needed.• Coordinate new hire training sessions for all incoming Production Specialists• Participate in new hire Systems and Solutions OMS training sessions for new Operations employees • Host Coupon Portal Training Calls with clients to ensure they have tools necessary to create offers using our internal systems. • Merge, resize, and optimize images in Photoshop • Knowledge and skills to complete all brand specific request.• High attention to detail to keep error rates low• Keep up with all new processes and SOPs• Creation of RiQ Offers using internal systems.