Alejandra Angel Email & Phone Number

· Oversee and optimize the daily operations of the Field Services team· Analyze and improve existing processes to enhance efficiency and effectiveness· Streamline workflows and eliminate bottlenecks· Ensure delivery of high-quality services to Clients· Manage various operational aspects - planning, strategy, processes, resources, personnel, and profitability· Create and execute operational plans for the Field Services Team, ensure alignment with the organizational vision and mission· Collaborate with Management to define and measure key performance indicators and outcomes· Allocate resources, monitor, and ensure profitability and sustainability· Lead and provide coaching to a diverse team of resources to achieve common goals and objectives· Set clear expectations and provide regular feedback and evaluation· Organize training and identify opportunities to foster team growth and development· Build and maintain positive relationships with partners and vendors· Evaluate vendor performance and negotiate contracts and agreements· Prepare and present regular reports and dashboards on operational performance to management

Austin, Texas, United States

• Created Field Services Sharepoint Page for work highlights, org structure and department information. Provided a repository for org-wide access and insight into core competencies and team.• Created Field Services UserGuide for documentation and standardization on department processes. Iterative document to assist with training and development• Implemented weekend rotation and incentive program for even work distribution and work life balance for team members. • Hire, train, and manage project coordinators• Created New Hire Training planning board to standardize onboarding for new hires and more streamlined process• Assist development team with use-cases for new tool development • Create and develop processes, standardize documentation • Actively manage project scope, including the creation and execution of change requests, as needed • Assemble and lead the project team which often includes internal/external resources, partners, etc. • Actively contribute to process improvement activities and mentor to others • Assist the pre-sales effort to evaluate requirements and provide guidance in support of Statement of Work preparation• Assist in development of the overall practice and offerings • Work with accounting to ensure accurate information for invoicing

Austin, Texas, United States

• Awarded MVP 2021 of PMO & Operations teams• Awarded Top Performer - ASG Services 2021• Awarded MVP 2020 of PMO & Operations teams• Achieved the Blue Belt level in March 2020 as part of the professional and personal development “Black Belt” Program, highlighting work completed under Execution, Leadership, and Individual pillars. • Created a more time and resource efficient process utilizing script to provide automated site breakdown cost/revenue which resulted in accurate and timely invoicing for engagements with Asset Disposal Services that are subcontracted to partners to complete the work. Partners submitted required deliverables with inconsistent and incomplete information, which resulted in inefficient and unsustainable workarounds to meet Accounting tax requirements for location invoicing.• Hands on management of complex customer projects and all related activities to ensure project financials and milestones are met • Development and execution of a detailed project plan that includes all phases of project delivery • Actively manage project scope, including the creation and execution of change requests, as needed • Assemble and lead the project team which often includes internal/external resources, partners, etc. • Communicate project status, risks, etc. to appropriate individuals throughout the organization including executive leadership, and customer stakeholders• Actively contribute to process improvement activities and mentor to others • Assist the pre-sales effort to evaluate requirements and provide guidance in support of Statement of Work preparation

Austin, Texas Area

• Proactively manage day-to-day operational and tactical aspects of multiple projects from beginning to end, including client interaction and expectations• Manage small and large scale rollouts according to project scope, work in parternship with Project Coordinators, Warehouse and Sales to ensure timely delivery of hardware to ensure deliverables are met according to schedule• Manage internal Microsoft projects involving Sharepoint, Intune, O365, Exchange• Proactively manage changes in project scope, identify potential issues and devise contingency plans• Provide leadership, guidance and resolution in responding to project related issues• Manage documentation milestones, and billing through project management platform

Austin, Tx

• Manage and/or assist in the identification, evaluation and management of ideas and concepts that result in Continuous Improvement. • Facilitate implementation of strategic organizational projects aligned with Mood’s business goals. • Publish the monthly agenda for the BPO-PMO Meetings, capturing minutes, following up on action items and publishing organization wide. • Schedule Steering Committee Meetings, assist in the development of the presentation and published meeting notes. • Manage the employee idea submissions to the PMO, schedule monthly review meetings and communicate to stakeholders on status. • Maintain the sharepoint page updated with projects, employee idea lists and status’

• Maintained schedules and proposals for sites including new, relocations, and remodels. • Facilitated multiple installations simultaneously, which required sound system equipment, music platforms and sensory branding equipment.• Establish, foster, and supervise relationships with general/sub-contractors and site supers while maintaining quality and productivity to complete projects on time and under budget. • Monitored installation progress and productivity of internal technicians for multiple clients • Managed Platinum – high risk clients at Mood Media deadlines accounts including Luxottica, Charlotte Russe, Men’s Wearhouse, ULTA, PNC Bank, DARDEN (Olive Garden, Longhorn Steakhouse, etc.)

• Worked with engineers/warehouse leads to procure equipment for installations• Negotiated labor rates with sub-contractors and field operations, while coordinating the delivery of equipment to ensure installations completed on time. • Acted as the liaison between departments and customer to ensure installations met customer expectations. • Duties: Responsible for calling clients and setting up installation of Mood Media provided services. Order correct equipment for installation, Hire technicians to work on installations for different clients.• Receive and input orders from Premier clients into Oracle and document all communication including quote approvals, changes to orders, job completion signoffs.• Worked across multiple departments internally and externally to plan, manage and develop the project on time and within budget meeting Premier and Strategic client’s expectations.

• Manage a team which supported order processing, creating accounts and devices• Worked across multiple departments including Sales, Engineering, Project Management, and Service Contract departments to develop sales order processing for local clients and ensure job submissions were processed in an efficient manner. • Managed all mass customer creation and updates for local and premier accounts for quick customer entry current information.

• Prepare, review and process new sales and re-contracts for local and premier clients• Worked with multiple departments including Sales, Engineering, Project Management, and Service Contracts to develop sales order processing for local clients.• Monitored progress of job submissions to ensure installations were processed in an efficient manner. • Managed all mass customer creation and updates for local and premier accounts for quick customer entry current information.