Currently, and for several years now, I have been part of the Customer Care team in the e-commerce section of Zara Home (Inditex), where I have focused on improving the customer experience, designing workflows, and leading or coordinating projects with a strong emphasis on efficiency, sustainability and the service's quality as well as flexibility. I love working with teams, planning projects, and bringing ideas to life to ensure everything runs smoothly.My academic background is in English Philology, which I completed with a master’s degree in Education, equipping me with the ability to communicate confidently in international environments. Over time, I have honed my skills to deliver quick and effective solutions, always striving for continuous improvement.