Alejandra González Email and Phone Number
Currently, and for several years now, I have been part of the Customer Care team in the e-commerce section of Zara Home (Inditex), where I have focused on improving the customer experience, designing workflows, and leading or coordinating projects with a strong emphasis on efficiency, sustainability and the service's quality as well as flexibility. I love working with teams, planning projects, and bringing ideas to life to ensure everything runs smoothly.My academic background is in English Philology, which I completed with a master’s degree in Education, equipping me with the ability to communicate confidently in international environments. Over time, I have honed my skills to deliver quick and effective solutions, always striving for continuous improvement.
Inditex
View- Website:
- inditex.com
- Employees:
- 46256
-
E-Commerce Customer Care @ Zara HomeInditex Jan 2018 - PresentArteixo, Galicia- Zara Home e-commerce projects international management or coordination- Pre-sale, sale and post-sale experience: innovation and improvement projects- Team management (local team, suppliers): creation, organisation and monitorization of the workflow- Team training- Review, control and management of great scale customer service performance- Constant cooperation with other departments (highlighting Content, Marketing, Legal, Buying and Commercial departments) -
Administrative AssistantFundación De Obra Social Oct 2017 - Dec 2017La Coruña, Galicia
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Customer CareEf Education First Jun 2017 - Sep 2017Barcelona Area, Spain -
International Relations Coordination: Student ServicesUniversidade De Santiago De Compostela Sep 2016 - Sep 2017International Relations Office (Ore), University Of Santiago De Compostela -
Social Media CoordinatorEf Education First Jun 2016 - Sep 2016County Dublin, Ireland -
Department CoordinatorEf Education First May 2016 - Sep 2016County Dublin, Ireland -
English Conversation PartnerFundación General Universidad Internacional Menéndez Pelayo Jun 2014 - Sep 2015A Coruña Area, Spain -
Event HostessAzaga Azafatas / Azaga Protocolo / Global Congresos Sep 2012 - Aug 2015Santiago De Compostela Area, Spain
Alejandra González Skills
Alejandra González Education Details
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Filología Inglesa -
Filología -
Especialidad Lengua Extranjera - Inglés
Frequently Asked Questions about Alejandra González
What company does Alejandra González work for?
Alejandra González works for Inditex
What is Alejandra González's role at the current company?
Alejandra González's current role is E-commerce Customer Care @ Zara Home.
What schools did Alejandra González attend?
Alejandra González attended Albert-Ludwigs-Universität Freiburg Im Breisgau, Universidad De Santiago De Compostela, Universidad Isabel I.
What skills is Alejandra González known for?
Alejandra González has skills like Customer Experience, Microsoft Office, B2c, Microsoft Word, Jira, Liderazgo, Microsoft Excel, English, International Relations, Servicio Centrado En El Cliente, Medios Sociales, Customer Service.
Who are Alejandra González's colleagues?
Alejandra González's colleagues are José Gómez, Paula Valle, Gökberk U., Raquel Carnero Barroso, Giuseppe Scarpinato, Sabria Abbou, Anna Bylitska.
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Alejandra Gonzalez
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