Alejandro Aviña González Email & Phone Number

San Francisco, California, Estados Unidos

Ciudad De México, México

I worked on the creation and improvement of projects such as the design and redesign of websites, corporate and personal brand landing pages, service design using internal process tools, and tools that support the company’s products and services. For a period of time, I was responsible for one person. I reported to the team manager and the area director.- Aligned user needs, internal processes and teams, and company goals with products and services to solve problems, improve user experience, and enhance touchpoints with the company.- Designed websites and landing pages that increased leads/prospects and sales for their products and/or services.- Increased web traffic through the planning of sales funnels and digital marketing.- Reduced time in internal process tools and improved the user experience of these tools.- Conducted workshops with internal teams to understand their needs and devise solutions for their tools and work processes.- Generated cost savings for the company by automating and making work processes more efficient.- Worked closely with other departments to achieve objectives collaboratively and quickly.- Reduced the percentage of errors and frustrations in tools that required functional redesign.

Ciudad De México, México

In this job I learned to carefully listen the client's frustrations and motivations, to sell a product or service and to empathize with the client in order to give a great service.#2 In Sales in August 2020-Positive metrics from clients - Customer Service regarding Sears services and purchases from the web page like shipment, delivery or product issues.- Selling Sears services and products from the web page as well as answering doubts

Ciudad De México, México

In this job experience I learned to offer and communicate effectively with a client. And get to practice a lot my English as a second language.24 Calls per hour & at least 2 appointments set per week-Setting appointments for the clients with the team of accountants-Managing the team's schedule and 3,000 clients list-Solving doubts and maintaining communication between the clients and the team of accountants

Ux/Ui Design Bootcamp (Full-Time), User Experience & User Interface, 2020

9-weeks program (Oct 2020 - Dec 2020) Location: Mexico City, Mexico - User-centered design, UX research, information architecture.

Certificado De Egreso, Preparatoria