Lead Manager Product Quality
Onboarded to provide governance and leadership to RJRT Manufacturing Product Quality Dept. activities with a focus on talent development and empowerment to drive flawless execution. Partnered with cross-functional departments to ensure products were available for sale, launched new products, implemented continuous improvement initiatives, factory testing, and trials.โ Conceptualized and implemented initiatives, roadmaps, and strategies, created measurable and trackable metrics, instituted new processes, and re-engineered existing processes to establish and continuously improve operational efficiencies, reduce complexity and costs.โข Directed operations, providing leadership and oversight, including, authoring and tracking KPIโs, supervising, training, mentoring, coaching, and developing team members. Evaluated individual performance, skills, and created team and personal success plans.โข Accountability for Financial support, contributing to budget preparation/management, financial reporting, and monitoring financial KPIs, and costs.โข Understood and anticipated the priorities of customers and built productive working relationships with cross-functional internal stakeholders. Provided "Voice of Customer" feedback to develop effective roadmaps and schedules. Driving improved customer success metrics.โข Drove implementation of multiple projects and programs, working closely with cross-functional teams and resources to achieve multiple program and project milestones, within established timeframes.โข Produced dynamic, data-driven, analytic solutions to support enterprise goals. Instituted data-driven process improvements, developed actionable insights, and provided strategic advisement to senior leadership.โข Responsible for IWS Quality data collection and reporting, and ISO Document Control (SOP's, WI's, etc.)โข Ensured ongoing FDA inspection readiness related to Product Quality/Non-conformances /CAPAโs/Change Control in manufacturing.