For this position, we are a multicultural group of teammates working to, install, deploy, troubleshoot, audit, submit bugs of the proprietary Voice Over IP system we work with. This system operates as a UCaaS, PaaS, MiaaS and we manage the proper system functionality since on this depends Our Resellers and Clients Satisfaction. All through the management of Databases in MySQL, JavaScripts, PHP Scripts, Ubuntu Shell Scripts, WebServices and other components that make the system to be ruining in optimal conditions.

For this position, i was Head of the Networking department, administrating and managing the proper set up, functionality, security and maintenance of the network and the proprietary Operative call processing Core System for El Salvador, Argentina and Chile network including Switches, Firewalls, Windows Servers and racks set up, on premises and remotely with VSphere, Citrix and remote tools.

As an Outsource for Sykes El Salvador ltda. This position i was in charged of the CRM, Auto Attendant, Chat And SMS queue of the Front Facing Client and customer Services for PlayStation, we had to monitor, manage and maintain the system and their modules mentioned before by checking System, loags, alerts and all of the indicator channels we had to make sure the system was working at their finest.

I was a Technology Customer support representative in the call center in charge of troubleshoot all of the Audio and Video devices for sony, including tvs, smart tvs, blu rays, home theaters, tablets, readers, radios etc.