Alejandro Lopez Diaz Email and Phone Number

Responsible for monitoring as well as assessing operational risks focused on technological and cyber from a perspective of the second line of defense area for technology areas such as Global Consumer Technology (GCT), Citi Technology Infrastructure (CTI) and also Information Security (Infosec).Achievements / main activities:✓ So far I have assessed, as well as approved around 100 new banking products or initiatives on a yearly basis for the following lines of business: Global… Show more Responsible for monitoring as well as assessing operational risks focused on technological and cyber from a perspective of the second line of defense area for technology areas such as Global Consumer Technology (GCT), Citi Technology Infrastructure (CTI) and also Information Security (Infosec).Achievements / main activities:✓ So far I have assessed, as well as approved around 100 new banking products or initiatives on a yearly basis for the following lines of business: Global Consumer Banking (GCB), Institutional Clients Group (IGC) and Treasury (TTS). As a result of these reviews, our digital tools are ranked top 3 inside Mexico´s Banking applications increasing our digital customer base to 1.5 million from 800k and an increase of 15% in sales per year. Besides, the main risks were reviewed carefully.✓ Conduct Operational Risk Reviews (ORR) as well as corporate challenges to evaluate the control mechanisms implemented by the first line of defense areas to mitigate the main operational risks resulting in formal issues raised (4 issues in last 3 challenges exercises) within corporate system as second line source to impact the area´s Manager’s Control Assessment ratings (MCA) in order to improve control results for risk mitigation. I can say proudly, this ORR was the first exercise in Mexico and then set the guidelines for the rest of my colleagues.✓ Seriously challenging and monitoring the control ecosystem with the aim of generating a deeper reflection not only on the control actions implemented but also providing new ideas for future consideration. As a result, new controls have been generated or metrics have been tightened for 2 areas under my coverage (Information Security / Operations Technology Risk & Control). I executed them using Manager’s Control Assessment (MCA) methodology that includes Risk Reviews, Annual Risk Assessment, Quarterly Risk Assessment along Scenario Analysis. Show less

Appointed for the technological implementation of consumer banking initiatives in digital channels in order to offer customers innovative as well as secure online products that led promptly to support the migration of branch operations while contributing to cost reduction for the organization.Achievements / main activities:✓ Headed the implementation of the “Onboarding project” that allowed customers to retrieve their access codes by using digital channels without having to go… Show more Appointed for the technological implementation of consumer banking initiatives in digital channels in order to offer customers innovative as well as secure online products that led promptly to support the migration of branch operations while contributing to cost reduction for the organization.Achievements / main activities:✓ Headed the implementation of the “Onboarding project” that allowed customers to retrieve their access codes by using digital channels without having to go to the branch office. The results showed the certification of 100,000 cell phones on a monthly basis as well as the reactivation of 10,000 electronic banking services supporting a 15% sales increase through mobile app.✓ Managed the “Onboarding project“ budget of $5 MM that allowed to control the investments given for product development, testing and Project Management.✓ Carried out the use of the latest online authentication in real time using a One Time Password (OTP) following global security technologies as Multi Factor Authentication engine (MFA). As a result, a new as well as pioneer concept named “Mobile number certification” was speedily adopted by other channels like ATM, Call Center and branches.✓ Directly appointed as digital SME from among 25 colleagues to contribute to the design of the remote account opening and identity theft solution, due to my cross-departmental experience and kind interaction with other teams (business, risk, technology, architecture, among others) Show less

As the ALS VP, I was responsible for the evaluation and implementation of the new core banking for personal and payroll loans products ensuring that the functionalities offered to customers at that time on the legacy platform were guaranteed under the new platform named ALS (Advance Loans System)Achievements / main activities:✓ Boldly led Mexico´s team to a Singapore workshop to define the foundational requirements for this new platform. Thereby we accomplished 10 business… Show more As the ALS VP, I was responsible for the evaluation and implementation of the new core banking for personal and payroll loans products ensuring that the functionalities offered to customers at that time on the legacy platform were guaranteed under the new platform named ALS (Advance Loans System)Achievements / main activities:✓ Boldly led Mexico´s team to a Singapore workshop to define the foundational requirements for this new platform. Thereby we accomplished 10 business definitions for the most strategic functionalities such as credit evaluation, booking, statements, collections which nowadays are part or ALS core that processes around 13,000 loans on a monthly basis.✓ Held meetings with teams from other geographies that allowed me not only to get knowledge but also adopt lessons learned from this implementation around the world (USA, China, Singapore, and Brazil). As a result, the bi-weekly loans (twice a month) product were successfully defined and configured within ALS.✓ Accountable for the development, management and implementation of innovative solutions with high social, cultural and financial impact Show less

Responsible for the management but also implementation of projects for the cash management and personal banking area through digital channels.Achievements / main activities:✓ Successfully implemented the “payroll payments” inside BancaNet. The results showed the automation of payroll payments process with around 15,000 payments on a monthly basis rated at $50,000,000.✓ Led the Mexico team in a workshop in Cincinnati to evaluate and select the new technology platform that… Show more Responsible for the management but also implementation of projects for the cash management and personal banking area through digital channels.Achievements / main activities:✓ Successfully implemented the “payroll payments” inside BancaNet. The results showed the automation of payroll payments process with around 15,000 payments on a monthly basis rated at $50,000,000.✓ Led the Mexico team in a workshop in Cincinnati to evaluate and select the new technology platform that would be adopted for the Citibanamex mobile application that included quick scalability, supporting high volume, API interaction, among others. As a result of this workshop, Kony services was chosen as the official supplier.✓ Managed a team built by 7 project leaders and 15 business analysts. Gladly share that 3 outsourced members are part of internal positions within the organization while other 4 members achieved an internal promotion. Show less

Appointed for the design and implementation of the customer experience for new products through digital channels such as electronic banking, ATM and IVR. I also had the opportunity to collaborate in the planning and control of the project shelf for the Wholesale Banking area comprising Corporate Banking, Cash Management, Treasury and Markets.✓ Joyously led the project of granting loans through digital channels, which allowed the placement of 2,000 loans per month and moreover, the idea… Show more Appointed for the design and implementation of the customer experience for new products through digital channels such as electronic banking, ATM and IVR. I also had the opportunity to collaborate in the planning and control of the project shelf for the Wholesale Banking area comprising Corporate Banking, Cash Management, Treasury and Markets.✓ Joyously led the project of granting loans through digital channels, which allowed the placement of 2,000 loans per month and moreover, the idea that these operations could be only be done in a bank branch was quickly broken.✓ Developed some non-financial products in a strategic alliance with “Terra Networks” for small business which allowed them to access the digital world and grow their businesses through implementation of simple but innovative products (web pages creation, institutional mail,online shopping, among others). 10,000 small business adopted this full digital suite.✓ Handled incidents in electronic banking and Call Center. Customer complaints were reduced by 25% and the service level for incident resolution improved from 15 to 7 days. Finally, the recording and timely feedback to call center operators increased customer satisfaction by 15%. Show less