Alejandro Mata Email & Phone Number

Charlotte, North Carolina, United States

Responsible for providing leadership and guidance to a large team of fraud and claims representatives, ensuring compliance with all applicable laws and regulations, and liaising with internal and external stakeholders to ensure the smooth and successful operation of our fraud and claims operations.Key Responsibilities:> Analyze online transactions (Zelle, Domestic and International Wires, Bill Pay) for amounts up to $1,000,000, assessing the transaction's validity and identifying potential fraud activities against the customer.> Conduct outbound calls to customers, applying anti-fraud strategies to validate transactions during phone interactions.> Provide training to peers as necessary.> Track and close pending cases by the sixth day to ensure the bank's compliance with regulations.

Houston, Texas, United States

As a Marketing Coordinator, I spearheaded all communications for the school, orchestrating, executing, and evaluating various online campaigns to elevate the international school in the evolving digital landscape. I successfully redefined the institution's image and ensured the proper utilization of its corporate identity across online and physical platforms, including correspondence and paperwork.Key Responsibilities:> Social Media Management> Oversight of online advertising through Google Ads, Facebook, and Instagram, including budget management and result analysis.> Development of print materials for advertising.> Website management> Execution of email newsletters to parents.

United States

I took pride in being part of a small company with big dreams that offered web hosting services, domain registration, web design, and other IT-related services. As an IT Specialist, I oversaw the maintenance of webservers and the L1, L2 Support Department. I successfully managed support requests for approximately 500 international customers, handling the setup, maintenance, and error resolution of web servers based on cPanel and DirectAdmin.Key Responsabilities:> Set up and monitor webservers based on Linux, utilizing cPanel and DirectAdmin control panels.> Manage the inbound ticket queue, responding to inquiries and determining optimal resolutions for customers.> Develop support strategies and policies to enhance the well-being of the support department.Configure, customize, and maintain web applications such as WordPress, Themes, Plugins, PrestaShop, and Live Chat systems.