Alejandro Morales Email & Phone Number

Customer Service Representative with over three years of experience in the Call Center industry. I have a strong focus on providing solutions and the best customer service, and I excel in understanding customer needs and offering solutions that benefit both the company and the customers. I am highly skilled in communication, with intermediate proficiency in Office tools and advanced-level English skills.In my most recent role at Teleperformance, I was responsible for informing and attending to customers through various channels, including calls, emails, and chats. I also supported in training new colleagues and provided quick and accurate solutions to customer inquiries and issues. At Sitel Group Colombia, I handled customer complaints, claims, and product inquiries, and provided support to my supervisor and coworkers in various tasks.I am a responsible, organized, and empathetic individual with a constant spirit of improvement. I excel in working well under pressure and am available to work evening and night shifts on a full or part-time basis. In addition to my customer service experience, I have completed a bachelor's degree and hold an EF English Level C1 certification. I am excited to connect with others in the customer service field and explore new opportunities for growth and advancement. Please feel free to reach out to me to learn more about my skills and experience.