Alejandro Muñoz Tobón Email & Phone Number

Pereira, Co

Distrito Capital, Colombia

As a Delivery Manager, I play a pivotal role in assessing and enhancing the Agile maturity of my teams. I facilitate Agile ceremonies—including daily stand-ups, retrospectives, sprint planning, and emonstrations—while providing coaching to empower my teams in their journey toward greater collaboration and self-organization. My leadership ensures a steadfast focus on quality and the continuous delivery of business value, enabling my teams to proactively identify and overcome impediments. By clearly representing team accomplishments, challenges, and dependencies, I serve as a vital link between my teams and stakeholders, fostering an environment where communication thrives.In this role, I act as a change agent, implementing Agile processes and principles that enhance collaboration and efficiency across the organization. I leverage data to inform decision-making, using metrics related to quality, delivery rate, and team productivity to drive continuous improvement. My keen eye for process inefficiencies facilitates discussions aimed at developing effective solutions. Ultimately, my influence is instrumental in cultivating a high-performing Agile culture, where my teams not only meet but exceed their goals, significantly contributing to our organizational success.

Bogotá, Distrito Capital, Colombia

Lead and ensure compliance with all indicators and constraints (schedule, scope, budget, risks, quality, satisfaction, and resources) across a portfolio of projects valued at 3 billion COP, aiming to meet stakeholder expectations and guarantee a satisfactory process from the design and definition phase through to project delivery and closure. I am directly responsible for the team of Product Managers, ensuring their satisfaction and effectiveness.In addition, I help define and communicate the product vision, aligning development strategies with market needs and customer expectations. I conduct market research to identify trends and opportunities that drive innovation, while analyzing user feedback and performance metrics to pinpoint areas for improvement. I facilitate communication among stakeholders and present progress reports to upper management, ensuring transparency throughout the process. I also oversee quality control processes to ensure that all products meet established standards and gather customer satisfaction data for continuous improvement.Achievements:• Increased on-time delivery rates.• Increased customer satisfaction.• Implemented a risk and quality management process.• Implemented a metrics tracking system.

Bogotá, Distrito Capital, Colombia

Provide support in planning and execution to key project stakeholders to offer guidance and standards for execution, ensuring that the delivered project portfolio meets its objectives. Create the project breakdown structure and perform estimates using activity planning techniques, defining execution order, timelines, and costs based on PMO processes. Additionally, define and communicate the product vision, ensuring that customer and stakeholder requirements are clearly identified and prioritized. Collaborate with development and design teams to ensure that product features align with market needs and are implemented effectively.Achievements:• Implementation of a planning framework.• Increased project objective compliance.• Creation of effective breakdown structures.• Development of a metrics monitoring system.• Application of PMO processes.

Bogotá, Distrito Capital, Colombia

Lead the comprehensive management of technology projects, ensuring compliance with time, scope, and cost in technology projects assigned by project management and the PMO. I have managed large-scale projects with budgets of up to 120 million COP. My role encompassed detailed planning and rigorous monitoring of each phase of the project life cycle to ensure alignment with the client’s strategic objectives.Achievements:• Management of complex projects.• Effective planning and monitoring.• Leadership in SCRUM methodology.• Budget estimation and control.• Risk analysis and management.

Bogotá, Distrito Capital, Colombia

Guide to maximizing value at the lowest cost by understanding customer requirements and prioritizing actions that generate value for the expected product. Manage projects with a budget of up to 100 million COP, ensuring the correct execution of each phase of the project life cycle. Apply design and product development methodologies to optimize processes and outcomes. Coordinate collaboration among various project stakeholders, including technology, UX/UI, and quality (QA) teams, ensuring effective integration and the achievement of established objectives.Achievements:• Successfully managed over 10 projects with a total budget of 100 million COP.• Facilitated collaboration among teams that reduced development time.• Improved internal and external customer satisfaction scores.• Enhanced the quality of the final product.

Rionegro, Antioquia, Colombia

Lead the structuring of the conceptualization of the Triko application and related work, acting as a point of contact between various areas of the company to ensure the achievement of the desired final product. Defining product characteristics and managing delays to optimize timelines are fundamental aspects of the role, as well as prioritizing project pillars and monitoring each development stage. Additionally, it involves determining the specific needs of each customer type, ensuring that all actions contribute to the expected product value.Achievements:• Optimization of development timelines.• Development of a requirements framework.• Budget management.• Adaptation to customer needs.

Ríonegro, Antioquia, Colombia

Oversee all aspects of the coffee bar's daily operations, ensuring efficiency, quality, and exceptional customer service. Responsible for managing staff, implementing and optimizing processes, and maintaining a positive work environment. Working closely with the General Manager to achieve business goals and uphold the coffee bar's reputation for excellence.Manage day-to-day operations of the coffee bar, including staff scheduling, inventory management, and quality control.Develop and implement operational procedures to optimize efficiency and customer satisfaction.Train and supervise staff to ensure high performance and adherence to company standards.Monitor key performance indicators (KPIs) and implement strategies to improve productivity and profitability.Collaborate with the General Manager to develop and execute business plans and promotional strategies.Maintain a clean, safe, and welcoming environment for customers and staff.Handle customer complaints and inquiries in a professional and timely manner.Coordinate with vendors and suppliers to ensure timely delivery of products and services.Stay updated on industry trends and best practices to continually improve operations.

Medellín, Antioquia, Colombia

Responsible for driving sales growth and managing the client portfolio within the southern region of the metropolitan area. With approximately 120 clients and a budget of 450 million pesos, focused on nurturing existing client relationships, developing new business opportunities, and implementing strategic sales initiatives. Analyze market trends, track sales performance, and collaborate with internal teams to achieve revenue targets and expand market share.Develop and execute strategies to increase sales and expand the client base within the designated region.Nurture existing client relationships through regular communication and personalized service to maximize customer retention and satisfaction.Conduct regular market analysis to identify new business opportunities and emerging trends.Manage sales budget and effectively allocate resources to achieve sales targets and maximize profitability.Prepare and present commercial and portfolio management reports to senior management, highlighting key performance indicators and areas for improvement.Proactively prospect and acquire new clients through targeted outreach and networking efforts.Implement cross-selling initiatives to promote additional products and services to existing clients.Collaborate with internal teams, including marketing and product development, to tailor solutions to client needs and enhance overall customer experience.Stay updated on industry developments and competitor activities to inform strategic decision-making and maintain a competitive edge.

Medellín, Antioquia, Colombia

Responsable del equipo comercial de la empresa, presupuesto de ventas e indicadores de gestión.Análisis de información comercialLíder equipo comercialDesarrollo de estrategiasResponsable presupuesto de ventas webAcompañamiento al equipo comercial externo

Medellín, Colombia

Responsable del presupuesto de ventas, consecución y fidelización de clientes.Análisis de informaciónSupervisión de proyectosDesarrollo de estrategias de fidelización y consecución de clientes

Colombia

Responsable servicio al cliente de la campaña Rebel.Gestión de quejas y reclamos por parte de usuariosServicio de atención al cliente para usuariosManejo de aplicativos correspondientes para la gestión

Antioquia, Colombia

Realizar búsquedas especializadas de información mediante ecuaciones debúsqueda.Manejo de bases de datos.Análisis de información, estructuración y presentación de informes devigilancias realizadas a los clientes.