Paola Servín Email & Phone Number

Mexico City, Mexico

- Guide and mentor Customer Success team members, fostering growth and development. -Conduct regular one-on-ones, team meetings, and performance reviews.-Develop and implement strategies to retain customers and enhance satisfaction. Manage relationships with key clients to understand their needs and ensure they receive maximum value.- Work closely with Sales, Product, and Support teams to align on customer needs, product feedback, and any cross-department initiatives that impact… Show more - Guide and mentor Customer Success team members, fostering growth and development. -Conduct regular one-on-ones, team meetings, and performance reviews.-Develop and implement strategies to retain customers and enhance satisfaction. Manage relationships with key clients to understand their needs and ensure they receive maximum value.- Work closely with Sales, Product, and Support teams to align on customer needs, product feedback, and any cross-department initiatives that impact customer experience.- Develop and implement strategic goals and initiatives for the Customer Success department that align with overall company objectives.- Regularly review customer health scores, usage metrics, and engagement levels to proactively identify at-risk accounts and intervene when needed. Show less

Mexico City, Mexico

- Guide new customers through the onboarding process, ensuring a smooth transition and setting them up for success with product training and resources.- Develop and maintain strong relationships with customers to foster trust, engagement, and long-term loyalty.- Monitor customer usage and provide insights to our product team to drive product improvements.- Address customer issues, providing quick and effective solutions while working cross-functionally when necessary to resolve more… Show more - Guide new customers through the onboarding process, ensuring a smooth transition and setting them up for success with product training and resources.- Develop and maintain strong relationships with customers to foster trust, engagement, and long-term loyalty.- Monitor customer usage and provide insights to our product team to drive product improvements.- Address customer issues, providing quick and effective solutions while working cross-functionally when necessary to resolve more complex challenges.- Identify and communicate additional products or services that could benefit customers, collaborating with Sales to drive upsell and cross-sell opportunities.- Focus on retaining customers by anticipating and meeting their needs, providing ongoing support, and ensuring they achieve their desired outcomes with the product. Show less

Ciudad De México, México

- Proactively lead a book of business to minimize churn and contraction, by empowering business to have more personal conversations with customers.- Conduct virtual and onsite meetings like roadmaps, presentations, and sync meetings to get results product adoption and ensure retention.- Maintain a high level of integrity, empathy, and business acuity across multiple customers at one time, connecting trends and themes.- Act as the voice of the Customer, ensuring the product team has… Show more - Proactively lead a book of business to minimize churn and contraction, by empowering business to have more personal conversations with customers.- Conduct virtual and onsite meetings like roadmaps, presentations, and sync meetings to get results product adoption and ensure retention.- Maintain a high level of integrity, empathy, and business acuity across multiple customers at one time, connecting trends and themes.- Act as the voice of the Customer, ensuring the product team has clear insights into customers, challenges and use cases.- Collect data trends and Customer Insights to provide a feedback loop to internal Zendesk teams. Show less

Ciudad De México, México

- Support and execute strategies to maximize Conekta’s processing and profitability with Digital Merchants- Accountable for maintaining the sales volume of the territory accounts - Map and accelerate cross-selling initiatives- Scaled account management through tools and standardized flows, setting clear expectations and establishing win-win collaborations with all the stakeholders involved- Implement initiatives to improve GPV across different accounts- Market trends mapping… Show more - Support and execute strategies to maximize Conekta’s processing and profitability with Digital Merchants- Accountable for maintaining the sales volume of the territory accounts - Map and accelerate cross-selling initiatives- Scaled account management through tools and standardized flows, setting clear expectations and establishing win-win collaborations with all the stakeholders involved- Implement initiatives to improve GPV across different accounts- Market trends mapping and best practices sharing within growth team, acting as a liason as well as generating sinergies. Show less

Paseo De La Reforma

- Diseñar e implementar estrategias de ventas que aseguren el cumplimiento de los objetivos de ingresos mediante el crecimiento de las cuentas ya existentes.- Desarrollar y mantener relaciones extraordinarias con los clientes existentes para asegurar su satisfacción y retención.- Desarrollar canales y estrategias de comunicación para la correcta resolución de problemas.- Renovar efectivamente las cuentas asignadas con términos y condiciones favorables.- Buscar nuevas… Show more - Diseñar e implementar estrategias de ventas que aseguren el cumplimiento de los objetivos de ingresos mediante el crecimiento de las cuentas ya existentes.- Desarrollar y mantener relaciones extraordinarias con los clientes existentes para asegurar su satisfacción y retención.- Desarrollar canales y estrategias de comunicación para la correcta resolución de problemas.- Renovar efectivamente las cuentas asignadas con términos y condiciones favorables.- Buscar nuevas oportunidades de negocio presentando y recomendando nuevos productos y servicios de nuestro portafolio.- Mantener información actualizada de la cuenta y la información de contacto dentro de la base de datos de clientes asignada. Show less

Polanco Reforma, Distrito Federal, México

México

Licenciatura, Marketing

Diplomado, Marketing Digital