Alejandro Palacio Email & Phone Number

Fort Lauderdale, FL, US

Fort Lauderdale, FL, US

Boca Raton, Florida, United States

Part of a development team, helping create tools to remove toil and automate recurring issues. brought on to help optimize existing applications and serve to increase python experience on team.Duties include:Python development for new applications.Code optimization of existing applications.Infrastructure optimization to maintain SLA.Improve reliability.

Weston, Florida, United States

Devops engineer specialized in performance and application issues within a SAAS infrastructure network. Daily responsibilities included, infrastructure management, SLI and SLO implementation, capacity planning,reliability engineering, and client support. -Partnered with development to identify and establish SLO's based on SLA documentation and current SLI.

Weston, FL

• Microsoft SQL Server Administration. Ability to write SQL queries and decipher complex stored procedures, triggers, scheduled jobs. Ability to identify when table indexing would benefit query performance. Ability to.
• Microsoft Windows Server administration experience related to applying patches, server performance management and monitoring, managing and reviewing log files
• Experience in troubleshooting and identifying issues in a Citrix environment related to Citrix clients and profiles
• Experience with Microsoft Web Server (IIS) administration in a web farm environment
• Experience with testing Web services and its protocols like SOAP & REST
• prolific in meeting the SLAs associated with a high volume of customer cases, determining which cases are appropriate for you to resolve, and quickly contacting the customer to begin the resolution process.

Weston, Florida

· Worked as a hybrid position dealing with both NOC and BOC issues.· Dealt with remediation of application and network issues.· Sql management studio paramount to success in NOC/ GDS· Contributed to documentation of procedures· Helped patching during shift 1· Provided key support during companywide outages· Provided tier 1 support to applications such as.

Tallahassee, Florida Area

• Synthesized, wrote, diagnosed, collected, extrapolated and reviewed data in order to strengthen the Institute.
• Learned to work as part of a larger team and help build and present exhibits for major museums in the state of Florida.
• Organized and collaborated on the Witness to War Exhibit that ran from June 2013-October 2013 at the Ringling Museum at Sarasota, Florida.
• Worked with archiving software and data files to research and analyze any aspect of a future exhibits in order to make sure that they were historically accurate and appropriately portrayed.
• Aided the Institute with day-to-day clerical and administrative duties.

Davie, Florida

• Excellent customer service skills, ability to up-sell and create additional revenue for company.
• Placed in managerial role as shift leader which allowed me to lead, oversee and supervise the activities of others as well as motivate team to meet sales and maintain a cohesive and “customer first” work environment.
• Performed rolls such as host, busboy and waiter while also working in other roles such as cook, expo and salad bar attendant.
• Mentored and trained new hires.
• Learned to multitask as well as gained an ability to keep a level head through stressful situations such as during the restaurants peak business hours.

Downtown Miami

• Worked on ongoing, long term projects such as managing and forecasting the day to day operations of the School district’s summer program for the summers of 2008 and 2009.
• Responsible for the distribution of pay at the end of the bi-weekly pay period, for all Miami Dade Public Schools’ employees.
• Aided with day-to-day clerical and administrative duties.
• Inventoried supplies for the district through CRM software Simpleview and delivered to specific schools within the district.
• Worked with software to keep school files up to date and backed up properly.

Masters Of Science In Computer Science, 3.95 Gpa

Information Technology spans organizational information systems, application technologies, software methods and technologies, and systems.

Bachelor Of Arts (B.A.), History, 3.75 Gpa

Activities and Societies: World War II institute and the Human Experience, Florida State University Campus Recreation

Associate'S Degree, Criminalistics And Criminal Science, 3.0 Gpa

Bachelors, History