Alejandro Palacio Email & Phone Number

Fort Lauderdale, Fl, Us

Fort Lauderdale, Fl, Us

Boca Raton, Florida, United States

Part of a development team, helping create tools to remove toil and automate recurring issues. brought on to help optimize existing applications and serve to increase python experience on team.Duties include:Python development for new applications.Code optimization of existing applications.Infrastructure optimization to maintain SLA.Improve reliability based on establishing SLO's and SLI's.

Weston, Florida, United States

Devops engineer specialized in performance and application issues within a SAAS infrastructure network. Daily responsibilities included , infrastructure management , SLI and SLO implementation, capacity planning ,reliability engineering, and client support. -Partnered with development to identify and establish SLO's based on SLA documentation and current SLI of application. -Redefined established server resource standards to bring them to modern day levels.-Partnered with infrastructure and development teams to implement monitoring and observability based on application needs. -Used python and SQL to create standalone scripts and processes to streamline and remove toil from recurring work streams experienced by our support teams. -Partnered with support teams to in depth troubleshoot and resolve performance based issues on clients environments.-Partnered with networking to resolve and implement standardization of load balancer configurations as well as track down and mitigate possible networking issues across the board- Created and administered Grafana, Kibana , and Datadog monitoring for SAAS infrastructure. -Administered third party applications within network (ADFS, EFT, Cognos)- Partnered with third party vendors to mitigate and improve unforeseen defects within infrastructure (Session affinity within GCP, ADFS health monitoring, SFTP packet loss in EFT)- Led NOC to establish, define , and refine documentation on how to respond to incidents and alerts- Partnered with database administrators to investigate and mitigate SQL Db performance issues.- SME of UKG PRO core, consistently being the forefront of leading warrooms to resolve mass client impacting issues.-Created and administered teams Pagerduty policy .-Led lunch and learns for support and less technical teams in order to give them a better understanding of the application.-Defined new hire documentation to streamline new hire onboarding process.

Weston, Fl

• Microsoft SQL Server Administration. Ability to write SQL queries and decipher complex stored procedures, triggers, scheduled jobs. Ability to identify when table indexing would benefit query performance. Ability to capture SQL traces via profiler.• Microsoft Windows Server administration experience related to applying patches, server performance management and monitoring, managing and reviewing log files• Experience in troubleshooting and identifying issues in a Citrix environment related to Citrix clients and profiles• Experience with Microsoft Web Server (IIS) administration in a web farm environment• Experience with testing Web services and its protocols like SOAP & REST• prolific in meeting the SLAs associated with a high volume of customer cases, determining which cases are appropriate for you to resolve, and quickly contacting the customer to begin the resolution process.• When troubleshooting with customers, I provide them with clear direction on how they can fix the issue on their own or escalating/reassigning the issue to the appropriate group for resolution.• The ability to clearly document and articulate the root cause of issues and resolutions to customers both verbally and written within the context of a technical customer service case.• Participate in detailed and at times difficult conversations with customers regarding technical issues where the customer’s orientation may or may not be technical.• Follow a set weekday schedule, with the possibility of night and weekend work with little or no advance warning.• Participate in a rotating 24 X 7 on-call shift.

Weston, Florida

· Worked as a hybrid position dealing with both NOC and BOC issues.· Dealt with remediation of application and network issues.· Sql management studio paramount to success in NOC/ GDS· Contributed to documentation of procedures· Helped patching during shift 1· Provided key support during companywide outages· Provided tier 1 support to applications such as UDES/EFT and Master tax· Have with the help of escalation resources expanded knowledge of team· Single handedly created over half of confluence pages documenting old and new procedures for dealing with issues · Brought team into EFT for more remediation such as PGP issues, event rule creation and modification.· Trained incoming new hires to bring up to standards of team

Tallahassee, Florida Area

• Synthesized, wrote, diagnosed, collected, extrapolated and reviewed data in order to strengthen the Institute. • Learned to work as part of a larger team and help build and present exhibits for major museums in the state of Florida.• Organized and collaborated on the Witness to War Exhibit that ran from June 2013-October 2013 at the Ringling Museum at Sarasota, Florida.• Worked with archiving software and data files to research and analyze any aspect of a future exhibits in order to make sure that they were historically accurate and appropriately portrayed.• Aided the Institute with day-to-day clerical and administrative duties.

Davie, Florida

• Excellent customer service skills, ability to up-sell and create additional revenue for company.• Placed in managerial role as shift leader which allowed me to lead, oversee and supervise the activities of others as well as motivate team to meet sales and maintain a cohesive and “customer first” work environment.• Performed rolls such as host, busboy and waiter while also working in other roles such as cook, expo and salad bar attendant.• Mentored and trained new hires.• Learned to multitask as well as gained an ability to keep a level head through stressful situations such as during the restaurants peak business hours.

Downtown Miami

• Worked on ongoing, long term projects such as managing and forecasting the day to day operations of the School district’s summer program for the summers of 2008 and 2009.• Responsible for the distribution of pay at the end of the bi-weekly pay period, for all Miami Dade Public Schools’ employees. • Aided with day-to-day clerical and administrative duties.• Inventoried supplies for the district through CRM software Simpleview and delivered to specific schools within the district.• Worked with software to keep school files up to date and backed up properly.

Masters Of Science In Computer Science, 3.95 Gpa

Information Technology spans organizational information systems, application technologies, software methods and technologies, and systems.

Bachelor Of Arts (B.A.), History, 3.75 Gpa

Activities and Societies: World War II institute and the Human Experience, Florida State University Campus Recreation

Associate'S Degree, Criminalistics And Criminal Science, 3.0 Gpa

Bachelors, History