• Streamlined the process of migrating a company of nearly 30,000 employees to Windows 10 by handling schedule and reschedule requests from the client.• Successfully led an offshore team in the Philippines providing support to the Post-Deployment tool by leading the team meetings and managing escalations/blockages.• Leveraged my bilingual skills to help users from all over the world move their data to the cloud before their migration to Windows 10. • Performed different weekly analyses of data to prepare reports on both Release Planning and Post Deployment Support to present to the program leaders.

• Hosted various Resume workshops as well as Career Fair crash courses to ensure that our members were successfully progressing towards their career goals.

• Ran a successful campus-wide medical drive to aid 100 Venezuelan victims of oppression.• Worked to create new events that spread the Venezuelan culture and nearly doubled the number of members in the club .• Assisted in creating over 15 director positions to help members attain leadership skills.• Fundraised over $500 in four weeks to help a parish in Venezuela feed over 730 people.

• Organized a mentorship program for the Venezuelan Student Association.• Held different social events in order to unify an increasingly growing club.• Offered 25 mentees different tasks preparing them for potential executive board positions.

• Successfully developed a product recommendation tool that helped customers decide which product was best for them when migrating their data to the cloud. • Developed an internal tool that organized the customer profiles for each of our team members and highlighted what the next step was in the sales, maintenance, and renewal process. • Shadowed and provided input to the team on different ways to maintain customer satisfaction and ensure a service renewal of the product (Cloud Volumes).

• Successfully worked with 24 other counselors running a residential summer camp.• Taught Algebraic Expressions, Geometry, and Pre-Calculus to over 50 gifted students.• Aided academically gifted students in developing social and leadership skills.

• In charge of organizing tours for prospective UF students.• Facilitated the transition of 50 upcoming students to UF by hosting informational sessions.• In charge of pairing a prospective student to a SHPE mentor and organizing their visit to UF.

• Hosted over 50 one-on-one and group tutoring sessions in various areas of Mathematics, Chemistry and Computer Science as well as hosted Midterm/Final, AP preparation, SAT/ACT tutoring sessions.