Alejandro Quintero P Email & Phone Number

Australia

As an ICT Engineer I have the responsibility to provide a high level of customer service to staff and students in resolving ICT issues and fulfilling and supporting educational and administrative requirements for ICT services. As a member of the small team, I use my exceptional technical skills and my passion for solving real-world problems to assist the various key stakeholders to make effective use of ICT systems as well as guide users in understanding and receiving greatest benefit from their use.As part of my duties & responsibilities:• Experience in relationship management with customers, suppliers, and staff at all levels• Managing and administering a Windows Network environment• Manage and undertake ICT project activities when assigned project work.• Assist with sourcing and procurement of ICT equipment and materials. • Supervise and support/mentor other ICT Support Team members when requested. • Supervise ICT operations and ensure ongoing service delivery during absence of 'ICT Manager and Learning Technologies' when requested.• Experience with Microsoft 365, Active directory, Aruba Networking, • Maintain ICT asset register with acquisitions, moves and changes. • Use a variety of tools and resources to promptly diagnose, resolve and communicate status back to the user. • Work in different locations across the school's two campuses to solve technology-related problems. • Maintain the school's hardware resources which include desktop, laptop, printer, phones, LAN and Wi-Fi infrastructure. • Manage access to systems through Exchange Management System, Synergetic user privileges etc.• Liaise with external third-party suppliers relating to IT

Darwin, Australia

My role at The Essington School include support and technical assistance to staff who are using software, hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their terminals. At The Essington School, my main roles include:-Installing and configuring computer hardware, software, systems, networks, printers and scanners-Monitoring and maintaining computer systems and networks-Responding in a timely manner to service issues and requests-Providing technical support across the school (in person, remote control or over the phone)- Diagnosing system errors and other issues-Act as link between end users and higher level support-Setting up accounts for new users-Repairing and replacing equipment as necessary-Testing new technology

Worked in different industries, learned different skills with accreditations.Always looking to be productive.

Colombia

During my time in the public sector leading a government's plan call "Computers for Education", I used to travel to different and some time remote locations, meet with the local council and school's principals. The main purpose is to improve education quality in public schools, with the tools of technology. I had to manage and coordinate schedules, to action tasks for the project, like site visit, inspection of the site, give advice and mentor staff about the tools they were about to receive, and meet with local community to share the government's plan.Some of my tasks were but not limited to: o Supervise deployment of IT equipment.o Site visits & recommending appropriate hardware to clientso Installation of different softwareo Prepare planning, estimating and costing reports.o Ensure providing best quality resources are used in the project.o Preparing project progress report.o Update project plans as per requirement.o Ensure projects processes are executing properly.o Expertise in following safety guidelines and procedures.o Provide training to new employees

Colombia

o Coordinate staff and activities in massive eventso Develop and execute operational strategies to optimize customer service.o Ensure projects processes are executing properly.o Ensure staff had accurately completed their timesheets.o Extensive knowledge in testing, supervising and installing of machineso Assisting colleagues and juniors in process

Valle Del Cauca Area, Colombia

It Leadership Course, Information Technology Project Management

Short Course: Cyber Warfare And Terrorism, Distinction

Advance Diploma, Management & Leadership

Quality Standards Iso 9001

B.Eng In Electronic Engineering, B.Eng In Electronic Engineering

Electrical Safety And Risk Prevention

Academic Bachelor, Academic Bachelor