Alejandro Rodriguez Email & Phone Number

Oakland, CA

• Coordinated clerical support services for the Ambulatory Referral Unit including 6 registration specialty clinics
• Compiled/updated complex clerical statistic record keeping and reporting to upper management on patient charts and scheduled appointments
• Interviewed, screened and registered patients for scheduled appointments while being compliant with hospital insurance regulations, policies and procedures
• Prepared weekly status reports on my productivity regarding scheduled patient appointments and cancelled referrals
• Assisted providers by obtaining relevant patient diagnostic reports for patient referrals
• Epic Super User assisting employees in trouble shooting hospital database

Oakland, California

• Lead a high-performing team assisting over 1600 clients applying for the CalFresh program (SNAP), while providing coaching and ongoing feedback to increase productivity of application assistance by 10% annually
• Manage talent acquisition and retention by providing performance evaluation and growth opportunities for 5 team members
• Facilitate monthly presentations and 4 trainings on eligibility requirements and program accessibility for member agencies, County staff and other community-based organizations in order to outreach, raise awareness and.
• Coordinate 2-3 monthly CalFresh Super Enrollment clinics. Ensuring all clinics run efficiently and at full capacity
• Manage an average 20-30 client caseload per month
• Prepare detailed monthly and quarterly reports for upper management supervisors detailing my team members productivity measured by monthly outreach events and client caseload

• Developed reports and data tracking systems for over 1,000 clients, while enhancing retention and outcomes for California High School Exit Exam (CAHSEE)/Second Wind program
• Interpreted oral and visual materials into Spanish for groups of up to 50 dislocated NUMMI workers
• Advised students on educational plans, assessing long-term and short-term goals and implementing strategies for success
• Assisted over 100 community members in applying to college, explaining the matriculation process, student online services and referring them to interdepartmental services
• Managed and trained over 20 student workers for college outreach projects, summits and festivals

Foster City

• Maximized company revenue and profitability, while maintaining a positive attitude and relationships with both internal/external clients
• Database administration; including data entry, adhoc queries, and data standardization
• Office management including; order entry, shipping and receiving, shipment tracking (FedEx, UPS), problem solving and inventory control