Recruitment and Enrollment: • Actively recruit and enroll qualified undergraduate and graduate students through various outreach methods like calls, emails, and chats.Student Advising: • Provide academic and career guidance to prospective students, ensuring their program choices align with professional goals and assist them throughout the enrollment process.Onboarding and Financial Guidance: • Oversee onboarding and provide financial guidance to students, supporting them from enrollment through graduation.Personalized Student Support: • Offer personalized support to students, aligning degree outcomes with career goals, helping with course guidance, registration, and navigating academic requirements.Cohort Management: • Manage a student cohort, focusing on achieving enrollment and retention goals, while encouraging students to progress through advanced degree programs.Collaboration and Compliance: • Work with academic departments, admissions, and faculty to support student success while ensuring compliance with institutional, State, and Federal regulations.Technology Utilization: • Use technology platforms to manage, communicate, and engage with students, maintaining familiarity with online education and career planning tools.

Developed and implemented tailored strategies to meet diverse student needs, resulting in a 15% increase in overall student satisfaction.Introduced cutting-edge tools and resources to improve service delivery and student interaction, leading to a 20% increase in parent engagement.Led projects focused on elevating student engagement and retention, achieving a 10% improvement in graduation rates.Fostered a supportive environment by effectively addressing diverse client and student needs, contributing to higher retention and satisfaction rates.

Managed client relationships for Rocket Mortgage’s SaaS-based mortgage solutions, ensuring 95% client retention and loyalty through personalized mortgage offerings.Conducted detailed financial and data-driven analyses, leading to a 25% increase in customer satisfaction scores and a 20% growth in client portfolios.Led product trainings and mentorship programs for new hires, resulting in a 30% improvement in team performance and a 15% reduction in onboarding time.Collaborated with ross-functional teams to align product enhancements with client feedback, contributing to a 10% increase in product adoption rates.

Advised clients on financial management, exceeding monthly account quotas by 20% through effective sales strategies and customer relationship management.Delivered superior customer service, resolving complex financial queries and achieving a 90% client satisfaction rate.Developed innovative sourcing strategies to recruit top talent, expanding the candidate pool by 30% through targeted social media campaigns.Recruited a variety of roles, including Sales and Technical positions, within the B2B SaaS sector, contributing to a 10% increase in team productivity.Implemented data-driven recruitment strategies, optimizing workflows and reducing time-to-hire by 15%

Coach a successful team in customer service leadershipDevelop efficient and effective ways to improve student qualificationDevelop and maintain relationships with potential and previous studentsIdentifying future hiring needs, designing job descriptions. Full-cycle Recruiting.• Sourcing candidates through databases and social media, conducting interviews and filing paperwork• Various job interview formats, including phone screenings and group interviews