Alejandro Bremermann Email & Phone Number

Barcelona, CT, ES

Barcelona, Catalonia, Spain

Co-coordinador del Máster en Desarrollo y Arquitectura de Software

Barcelona, Catalonia, Spain

Professional courses coordination on FrontEnd and Cybersecurity subject matters. Giving classes of FrontEnd Web Development (HTML, CSS, Javascript &Vue.js).Teaching Object Oriented Design and Programming to University Students(using StarUML and Java as vehicles).Teaching Software Methodology I (SRS + Object Oriented Analysis and Design) to the.

Barcelona

Teaching courses for master students in the areas of Object Oriented Programming (with PHP as vehicle) and Entrepreneurship + Innovation (startup projects and new product development). Top-Down (from ideas to delivery) and Bottom-Up (from strong technology skills to becoming an Entrepreneur).

Barcelona, Catalonia, Spain

eCommerce end-to-end customer oriented logistics services allowing consumers and businesses to buy/source in Europe from Uruguay/LatinAmerica as if they were in Europe.We are building it from the idea to delivery and enjoying all the way.

2017 Helped Technisem (and its brands) to sell seeds online across Africa starting from their strong physical presence in the region. Pilot running countries were Kenya, Nigeria and Ivory Coast.2018 Advised IBN on Value Proposition Review, Business Model, IT architecture and overall Technology to move from traditional insurance sales to become a full.

Basel And Barcelona

• As head of Customer Service I was an active member the Regional Management Board being responsible for contributing to the Global Customer Service Strategy and landing it to the regional and local business.
• Global Customer Service Strategy landing to the region (sub-regions and countries) in line with the size and complexity of the business environment.
• Ownership of the Customer Satisfaction Survey and Net Promoter Approach initiatives with root cause analysis, action logs and post-implementation reviews.
• Led Customer Service Excellence training delivery to all CS Professionals in line with the CIF (Certified International Forwarder) program on soft skills and product. Actively followed up on Quality Monitoring and.
• Drove the improvement of standard CS KPIs with special focus on the systematic registration of complaints, its resolution in time&quality and on-time customer updates (far exceeding the targets with significant.
• Incorporated High-Value Targets Hypercare program to on-board/babysit new customers.

Barcelona Area, Spain

• Led the Global Mail strategy definition and implementation for the Spanish market. Member of the global business development and strategy definition team.
• Contributed to the Global Mail strategy definition.
• Developed the overall market approach towards the Spanish market.
• Proposed the market strategy for a local company (with a Revenue of 100mio/year) in Spain where DP has a minority share and got approval of the local Shareholders.
• Led the implementation of Global Mail strategy in Spain.
• Started and led all DP DHL divisions efforts in Spain on the Corporate Social Responsibility initiative to create and improve educational opportunity for children and teens.

Brussels Area, Belgium

• In 2008, DHL Express revenues exceeded EUR 13 billion of which DHL Express Europe region represents around 50%. The European entity employs almost 50,000 people in 31 countries. The head of eCom is part of the.
• Regional eCommerce Strategy and Structure Definition, Approval and Execution. 76% of the total shipments (revenue EUR 6.6 billion) and more than 50% of the customers are using eCommerce solutions.
• Adapted EU strategy to specific local circumstances, monitored execution and provided support at critical roadblocks
• Created additional business/revenue opportunities (in the ad-hoc segment) by delivering DHL ShipNow across 26 countries (a transactional, cash, credit card, paypal and account holders easy to use, web application)
• Reduced operational costs by continuous increase of electronic transactions. From 68% of Shipments generated electronically in 2006 to 76% in 2009 (additional EBIT direct impact).
• Complemented and differentiated DHL service offering via webservices definition, creation and exposition. Directly enabling a reverse logistics platform. Critical enabler for B2C platforms like Amazon or eBay.

• DHL Express International Americas (IA) region serves 49 countries and territories across Latin America, Canada and the Caribbean. DHL Express IA has more than 12,000 employees.. The head of eCom was part of the.
• Achieved growth rate of eShipments of over 60% YTD in one year by introducing ecommerce capability and growing the customer base. Led the deployment of all DHL Global tools in the markets supporting them with on-site.
• Improved tools with full focus on our customers and results; measured our markets performance and provided guidance for improvement (in e-commerce penetration and customer satisfaction in Customer Service). Improving.

Improved Customer Service Processes and deployed applications: Deployed DHL Global tools for Proactive Tracking, Tracing and Booking in most of our markets covering all the geographical areas (MX, Central America, Caribbean and South America). Trained our CS teams in process and software applications. Requested processes and tools updates to support some.

South America CIO (Argentina, Chile, Perú, Ecuador, Uruguay, Paraguay and Bolivia). Participated in regional and global strategic committees. Being responsible of the area strategy, close coordination and co-responsibility with the local IS Managers, people, investments and P/L of the area for IT.

Uruguay Information Services Department Management, people and technology management. Deployed the global solutions and created local solutions for the domestic road based business.

• Taught classes of:
• Software Programming Theory I and II
• Logic
• Software Engineering

• Designed and developed the web page for the National Drugs Committee.
• Assessed the purchase of new equipment
• Analyzed and designed programmes for a better use of information.
• Updated the structure of the computer system of the “Junta Nacional de Drogas” (National Drugs Committee)

• The government Institution operates through the State University Medical School and the Public Health Secretary, sharing academic, normative and administrative responsibilities. BNOT is responsible for:1) the National.
• Systems Analyst 1994-1996: Designed and managed the development of the histocompatibility software to match organs with potential recipients. Created a new software for the organ donors registration in a UNIX /.
• Programmer 1991-1993: Maintained the existing software to register all possible organ donors (PC based and only accessible centrally).

Public Transport Professional Competency

European Leadership Programme

Mba

IEEM (Instituto de Estudios Empresariales de Montevideo of) Universidad de Montevideo is associated to IESE of Spain.

Computer Systems Engineering, Technology, Software

Sixsigma (First Choice), Green Belt / Bronze Certification

Prince2 Practitioner

Activities and Societies: Registered Practitioner

First Certificate In English, English