Alejandro Heredia Email & Phone Number

Responsible for managing IoT projects in North America, Caribbean, Europe & Australia based on PTC Thingworx, ensuring the completion of activities, service levels, and agreed deadlines.Increased team efficiency by maintaining 90% utilizationacross a team of developers, enabling optimizedprofitability and project completion rates.Partnered with Sales and Implementation teams to expandservice offerings and transition projects to ManagedServices, achieving a 100% contract renewal rate in 2024.

México

Leading the implementation of the organizational Quality Framework based on CMMI, ITIL, and ISO standards, providing guidance and support to Delivery projects, and reaching certification of the company in CMMI 2.0 during 2021.Leading the internal audit program during 2022, resulting in 95% of all Delivery Projects achieving the highest rating of maturity in quality process implementation.Instructor in Quality Training Program, which ensures that knowledge of practices, under the Quality Framework, is shared with entire Delivery Projects and its members, averaging 96% in customer satisfaction surveys.Introduced automation and process improvements resulting in a 50% effort reduction in the last two implemented projects.

Puebla, México

Driving the implementation of Business Intelligence Dashboards on Microsoft Power BI for the Governance process of one of the most important and big Customers of the Company. Data Gathering was from SAP Webi, data relationships were managed through MS SQL and Visual Dashboards, related to created KPIs, were developed in MS Power BI. This project led to an improvement of 30% in team productivity related to these activities.

Puebla, México

Implemented ITIL best practices for Incident and Problem management, resulting in a 30% reduction in incident resolution time and a 20% reduction in problem recurrence for clients.Led the successful completion of ISO, ISAE, and ESARIS audits, resulting in 100% success rate of certification and re-certification for the Company.Developed and delivered training programs on ITIL best practices for Incident and Problem management, improving the knowledge and skills of team members, and resulting in a 15% increase in customer satisfaction ratings.