Alejandro Morán Email & Phone Number

Mexico City, Mexico

Área Metropolitana De Ciudad De México

Main Tasks: Creation of new cases and their renewals within the insurance industry under the business branches: Auto, Workers Compensation, General Liability and audits on rates after renewals. Management of Line of Business: Property, Casualty and Life and Health. Analyzing applications, assessing risks, and efficiently issuing policies while maintaining the highest quality of work. Claims management. Deep understanding of insurance policies, coverage options, and regulations. Markets with whom I collaborated: North American Market and Asian Market. Our main clients being global corporate clients. Internal Communication: In-house and online interaction. Creation of communication components and pathways, guarantee of suitable story telling and proper utilization of brand identity elements, content creation. Carry out monitoring and analysis of the implemented communication actions, measuring the impact and proposing continuous improvement. Main skills for this position: leadership, administrative management, strong knowledge in the insurance industry, specialized customer service, proficiency in Microsoft Office, high level of conversational English, attention to detail, and negotiation skills. Software used in this position: GuideWire, Sales Force, PD.

Área Metropolitana De Querétaro

Main Tasks: Specializing in processing purchase orders within the dynamic manufacturing sector. Analyzing and managing various aspects of customer transactions, including billing, returns, purchase and service contracts, and renewals. Problem solving customer concerns. Claims Management. Optimizing inventory levels, and ensuring timely deliveries for our clients. Handling complex customer processes and critical cases. Review of billing and collection from our suppliers and clients. Internal communication: Tracking and evaluation of communication tactics, supervision face to face and virtual activities, dissemination of organizational culture, Execute the internal communication plan aimed at promoting the dissemination of relevant information (objectives, achievements, events, organizational changes, and clear and effective manner) Main skills for this position: leadership, administrative management, strong knowledge in sales field, specialized customer service, proficiency in Microsoft Office, high level of conversational English, attention to detail, and negotiation skills. Software used in this position: Excel, SAP, Sales Force.

Área Metropolitana De Ciudad De México

Main Tasks: Supporting underwriters in the dynamic North American and Canadian reinsurance markets. Review of life insurance applications, ensuring precise premium validation with unwavering attention to detail. Claims Management. Building strong relationships with local insurers through open and precise communication. Specialized analysis on VIP profiles, consistently delivering top-notch service and personalized care to esteemed clients. Management of contract services, aligning projects with clients' budgets and proactively seeking mutually beneficial solutions. Providing critical medical information translation, ensuring a seamless process Specialize in pricing and renewals operations within the life and health sector. I possess a strong grasp of Medicare, COBRA, and Medicaid programs, enabling me to confidently navigate the intricacies of health and benefits. My most rewarding role involves customizing comprehensive health and benefits programs for our exceptional employees. I collaborate with internal stakeholders and external vendors to ensure our offerings seamlessly align with organizational goals and cater to our diverse team's unique needs. Main skills for this position: leadership, administrative management, strong knowledge in the insurance industry, specialized customer service, proficiency in Microsoft Office, high level of conversational English, attention to detail, and negotiation skills. Underwriting process knowledge. Software used in this position: Zendesk, Excel, ARA (CRM)

Área Metropolitana De Ciudad De México

Main Tasks: • Ensured campaign profitability through data-driven analysis, maximizing success while prioritizing customer satisfaction.• Implemented continuous improvement processes, enhancing service quality, and nurturing enduring client relationships.• Successfully led a team of 52 customer service representatives, providing training, motivation, and guidance to achieve peak performance levels.• Collaborated effectively with both external and internal clients, customizing quality processes to ensure the highest satisfaction and loyalty levels.• Creation of internal reports for management, and reports for clients on operational performance through KPIs, administrative information and planning for the achievement of objectives.• Main skills for this position: leadership, administrative management, specialized customer service, proficiency in Microsoft Office, high level of conversational English, attention to detail, Personnel management, creation of personal training methods, operational management, negotiation• Software used in this position: SalesForce, Excel.

Área Metropolitana De Ciudad De México

Main Tasks: • Ensured the timely payment of outstanding balances, showcasing meticulous attention to detail and a results-oriented mindset.• Resolved billing inquiries, disputes, and escalations with a friendly and professional demeanor, consistently leaving a positive impression on clients.• Cultivated robust relationships through open and transparent communication with clients, stakeholders, and internal teams across various channels.• Prioritized empathy and understanding in delivering top-notch service, consistently exceeding client expectations.

Bachelor'S Degree, Law

Bachelor Of Laws - Llb, Laws

Activities and Societies: Licenciatura en Derecho