Alex Jordan Email & Phone Number

Gainesville, Fl, Us

Excited to Start a New Chapter at MedSuite!I’m thrilled to announce that I’ve joined MedSuite as Senior Director of IT & Security! 🎉MedSuite is at the forefront of medical technology, offering cutting-edge solutions that help manage electronic health records (EHR), medication administration (eMAR), treatment programs, and revenue cycle management. I’m excited to be part of a company that’s driving innovation to enhance both clinical efficiency and patient outcomes.In this role, I’ll be working alongside a talented team, focusing on building a high-performing IT department that drives growth in IT compliance and cybersecurity. We’ll be developing robust policies and procedures to support MedSuite’s future growth and ensure we deliver the highest quality solutions to our clients.A huge thank you to everyone who has supported me along the way—looking forward to this exciting journey ahead!

Led the delivery of complex network refresh projects for Enterprise clients, leveraging expertise in Cisco networking designs and deployment.Managed relationships with Sr. Management and C-level clients, overseeing project portfolio expectations, communications, negotiations, escalation, and feedback.Directed planning efforts and communications with project resources and stakeholders, developing comprehensive project plans with detailed activities, timelines, critical paths, and resource requirements.Ensured proper execution of project plans through effective resource management, aligning schedules and skills with project requirements, and escalating issues to leadership as needed.Monitored and controlled project activities against plans, identifying and managing variances through the project governance structure. Implemented change control mechanisms to maintain project trajectory.Managed financial aspects of projects, including budget management and revenue generation through invoicing as per the statement of work. Took corrective actions to ensure financial health of projects.Facilitated project closure and final invoicing, ensuring customer satisfaction and project success. Conducted lessons learned reviews and documented outcomes.Demonstrated strong leadership and problem-solving skills, leading large teams in a multi-project environment and effectively managing risks and negotiations.Maintained excellent customer communication, focusing on building relationships and exceeding expectations.Key Achievements:Successfully managed IT infrastructure projects for mid-market to Enterprise-level accounts, demonstrating the ability to handle highly complex projects.Consistently met project objectives, milestones, budget, and resource requirements, achieving high customer satisfaction and project success rates.

Gainesville, Florida, United States

Lead IT and Technical Operations, overseeing a team of employees and directing the smooth functioning of all technology-related functions. Develop and execute strategic IT plans aligned with the company's business objectives, driving innovation and optimizing technology investments to support growth and operational efficiency. Implement robust IT governance frameworks and compliance practices, confirming adherence to regulatory requirements and industry standards. Oversee the infrastructure management, network administration, and cybersecurity functions, ensuring the reliability, security, and scalability of the company's IT infrastructure. Collaborate closely with key stakeholders, including executives and department heads, to understand their technology needs and provide strategic guidance on leveraging technology to drive business growth and innovation.• Successfully led the migration from Google to MS365, optimizing productivity and collaboration across the organization.•Saved over $300K by consolidating vendors and securing improved relationships and agreements.•Led the deployment of servers and data center infrastructure, delivering reliable and scalable technology solutions to support operations.•Developed and implemented IT strategies that supported the company's business goals.•Oversaw the procurement of IT hardware, software, and services.•Developed and implemented business continuity protocols to minimize disruption to operations in the event of emergency situations or data loss.•Defined the company's technical vision, fostering strong partnerships with all departments•Developed and enforced IT systems policies and procedures•Managed multiple projects, ensuring scope, budget, schedule, and deliverables met•Oversaw the maintenance, architecture, and networking of local and wide area networks•Mentored and managed IT systems and networking team members•Planned, implemented, and managed technology budget

Gainesville, Florida Area

Managed and delivered complex technical projects, coordinating successful project completion within scope, budget, and timelines. Tracked issues, identified project dependencies and prerequisites, and ensured adherence to the Scope of Work. Led cross-functional project teams, providing clear direction and guidance to achieve project objectives and deliverables and collaborated effectively with project team members for planning, risk analysis, and addressing project gaps. Developed and maintained project plans, including detailed task breakdowns, resource allocation, and timelines. Identified and tracked project risks, issues, and dependencies, implementing mitigation strategies and resolutions as needed. Facilitated the planning and implementation of new installations, upgrades, or replacements to current networks/systems. Monitored project progress, regularly reporting status updates and providing timely escalation of issues to senior management. Oversaw project budgets, tracked project costs, and prepared financial reports.Selected Achievements:• Served as a liaison between the PMO office and Engineering teams, effectively bridging communication and collaboration gaps.• Established comprehensive technical documentation for the PMO office, ensuring clear and accurate representation of project requirements, processes, and deliverables.• Provided training and technical support to other Project Managers, creating cohesive and high-performing teams through hands on coaching and mentoring.• Developed and implemented processes and procedures to streamline project workflows, improve efficiency, and standardize project management practices.• Acted as a key point of contact and liaison for vendors and customers, offering technical direction and support to meet their specific needs and requirements.

Gainesville, Florida Area

As part of Cox Business elite sales team, I am responsible for selling complex bundled telephony (Voice Lines, PRI), data (Internet), and video services to existing and prospective Cox customers. To include small business to enterprise business customers and enterprise customers in specific industries. I am responsible for selling advanced data solutions (Ethernet, MPLS), VoIP solutions (SIP Trunking, IP Centrex), and advanced video solutions (Video on demand applications). As part of this dynamic Cox Business team, I am a results-oriented Account Executive with a commitment to build and maintain consultative relationships with my clients through the entire sales cycle.

Gainesville, Florida Area

Develop, maintain and grow customer accounts. Resolve all customer inquiries and creating/managing customer support tickets. Following company sales processes, systems, and using sales tools. Developing long term strategies and developing strong productive relationships and providing exemplary customer service. Project managing sales and installs to closure. Finding customer opportunities, designing solutions, and presenting to closing sales based on customers current and future needs. Communicating account, market knowledge and trends to sales leaders. Building positive customer relationships and turning a bad customer experience into opportunities to build a positive customer experience. Understanding of customers short/long term business needs. Closing new and retention contracts with valve added selling. Tracking results with monthly, quarterly and yearly reports. Manage technical sales and installs to closure. Developing technical procedures and implementation processes. Support development and maintain customer accounts. Create and present customer solutions. Product subject matter expert and training of new and current employees. Building customer business cases to close large deals. Work with customers to develop disaster and continuity plans. Designing large customer voice and data networks. Lead customer discovery process and data gathering to develop/close sales based on customers’ needs.

Greater Atlanta Area

I worked in HP's internal Remote Access Dial and ISDN call center, helping internal customers setup/config and troubleshoot their remote access solutions. This includes analog dial and ISDN remote access users connectivity to the corporate network.• Dial Access and ISDN Infrastructure• Internal Customer Support calls• High volume call center environment• Analog Dial and ISDN Remote Access Users• Remote Access Connectivity to Corporate Network• Ascend ISDN Routers

Franklin, Nc

• Administration of production servers (MS Servers and Unix/Linux) • Web, Email, DNS Servers• Wan Networks for ISP services• Ascend and Cisco Router Platforms• Dial Access and ISDN Infrastructure• Provisioned and Maintained Frame Relay and Point-to-Point Circuits• Turned Up PRI’s and Extended Reach PRI’s• Channelized T1’s• Installation of Relay Racks and Ethernet Cabling• Documentation of Network Infrastructure• Windows NT 4.0 Server Administration