Developed and executed strategic marketing initiatives that increased sales significantly improved the visibility of helicopter and aircraft services in competitive markets. Built and maintained strong client relationships, acting as a trusted advisor to understand their needs, leading to a increase in customer retention and an increase in customer satisfaction. Conducted in-depth market analysis to identify key opportunities for service optimization, contributing to a revenue growth. Collaborated with cross-functional teams to implement operational improvements, streamlining processes that enhanced service delivery efficiency.

Dynamic professional responsible for managing on-boarding and off-boarding processes for multiple clients, ensuring a seamless experience. Skilled in building and promoting value through enhanced customer interactions, while segmenting and analyzing prospect databases to effectively target campaigns. Proven track record in driving account expansion through contextual offers and increasing customer lifetime value. Collaborate closely with the marketing team to generate actionable user insights that inform strategic decision-making.

Resolved complex operational challenges related to the HotSOS app, ensuring timely and effective support that enhanced user experience and satisfaction. Leveraged Salesforce CRM to manage and track customer cases, providing insights that informed product development and service improvements. Collaborated with cross-functional teams to drive the prioritization of client feedback, advocating for user needs and fostering a customer-centric approach within the organization. Conducted training sessions for clients on software usage, improving user proficiency and reducing support request

Coordinated the allocation of project resources to ensure timely availability for the team, while effectively assigning tasks to team members to meet project milestones and deliverable deadlines. Assisted in the development of comprehensive project documentation, including budgets, schedules, scope statements, and agendas. Executed administrative and bookkeeping tasks, such as invoicing, purchase orders, and inventory reports, along with managing financial and contract-related documents to support seamless project execution.

Emergency service center for corporate travel, assisting callers with their emergency travel requests (schedule changes, irregular operations, relocations, etc.) following corporate and security standards contacting providers (airlines, hotel properties, car transportation) to ensure their destination. Real-time booking through GDS (Apollo and Sabre).