Alejandro Olmos Limon Email & Phone Number

León, Guanajuato, Mx

Responsible to oversees business operations and administration, implementing business strategies and optimizing the organization’s operational capabilities, as well as customer experience in service and support. Evaluating, monitoring, and improving the effectiveness of internal controls and risk management processes, including comprehensive policies and processes to ensure banking efficiency and fulfill operative leading indicators. Supervise business continuity plans and DRP's. Managing following units: Financial Illicit Prevention Unit (AML & Fraud); Core Banking Operations; Cards, Debit and Savings Operations; Funding and Trusts as well as Market Operations; Customer Care and Help Desk; Credit and Collections Operations; Consumer Portfolio Management; and Internal Control and Continuity Unit.

León, Guanajuato, Mx

Responsible for Banking and Consumer Operations: contribute in the execution of strategic growth plan and associated operations and execution, including comprehensive policies and processes to ensure core management, operational excellence and automation, competitive products and customer experience. Responsible for Consumer Credit growth strategy, including aquisitons channels and cross sale management. Leading and managing following units: Fraud Prevention, Call Center and Disputes, Core Banking Operations, Debit and Savings Operations, Collections Unit, Consumer Credit and SME’s Unit.

León, Guanajuato, Mx

Chief Credit Officer and Senior Risk Management Head for Consumer, Retail and SME´s (secured and unsecured lending). Responsible for Acquisitions, Existing Customer Management, Analytics and Decision Mgmt., Credit and Collections Operations. Including risk credit policies, scoring and predictive science, growth strategies, risk based pricing, customer profiling and risk acceptance framework. Portfolio performance and tracking, cross sell strategies, risk mitigation plans, acquisitions channels, early warnings and preventive decision tools. Risk management by customer and company level. Products: PyMEs (small and medium enterprises), Cards, Payroll Loans, Personal Loans, Autoloans and Mortgages

Mexico, Df, Mx

Risk Management Head for Consumer Credit Loans, including: Acquisitions, Existing Customer Management, Analytics, Collection Strategies, Implementation and Control units, responsible for risk policies, scoring and segmentations, growth strategies, risk based pricing and customer profiling, P&L, pricing initiatives, annual growth plans, forecasting and expected results. Portfolio performance, campaigns, cross sell & channels tracking. Mitigation strategies and Customer Experience. CLI & Top Ups policies and penetration strategies. Risk management by customer and company level, including early warning strategies. Product Programs and Tests.

Miguel Hidalgo, Distrito Federal, Mx

Responsible for business operations and strategies to ensure effective execution on operations, commercial growth, meet financial plan, customer satisfaction and business development, leading the following units: customer operations, share service center, planning and analytics, quality assurance, commercial and business development. Main responsibilities: P&L, commercial growth, productivity, cost control and customer satisfaction including operational processes and people management

Country Head for credit, risk and customer operations for corporate, government, organizations and individual segments, including Acquisition Strategies; Credit Operations; Billing Process and Invoice Delivery; Payments Management; Existing Customer Management; Portfolio Management and Analytics; Involuntary Churn / Collections Operations; Voluntary Churn / Retention and Renewals Strategies. Responsible for preventive and mitigation tools, renewals, upgrades, winback, cross sell

Mexico, Df, Mx

Responsible for credit management for mortgages, auto loans, payroll loans, revolving credit lines, personal loans and SME’s; leader for product programs, credit criteria and massive operations, P&L, budget, decision engine, credit processes, quality assurance and reporting; Decision management, product segmentation, acquisition channels, compliance and regulations, as well as policies and analysis criteria focused on the process of evaluating individual credit worthiness. Responsible for the design and execution of collection and remedial strategies (prevent, early collections, mitigation tools, accelerated liquidation, etc). Execution of Loan Reviewer Role. Member of Citigroup’s Credit & Collections Working Group. Design and implantation of Decision Express Process to approve loans in 20 minutes within Banamex Branches.

Mexico, Df, Mx

Responsible for risk control, analytics, local and global regulations and compliance related to mortgages and consumer products with performance exception or structural problems. Portfolio valuation for Mortgages Assets Sales. Design and product management of an Improvement Mortgage loan for old mortgages to reduce risks and eliminate portfolio's structural issues. Control of product programs, approval and renewals, corporate policies, collection best practices. Responsible nationwide for penetrations, sales and credit approval for improvement Mortgages. Collections administration, costs and process improvement. Liaison with Legal Unit to manage and optimize the foreclosure process.

New York, New York, Us

Responsible for Consumer Credit, Collections and Frauds Policies, definition of risk criteria and processes for acquisition channels, credit initiation and credit line management. Including analysis of portfolios and assessment of potential impacts. Design and execution of performance strategies related to credit and collections based on behavior scores. Control and maintenance of parameters for the processing cardholder authorization system.

New York, New York, Us

Responsible for the selection, analysis, and valuation of true sale packages for assets sales (delinquent accounts). Design of due diligence, portfolio valuation and minimum price reference, selection of potential buyers, definition of rules and criteria for the auction process. Credit Initiation Reengineering Process to establish a multi-product processing line within credit initiation to enhance the quality of decision and improve the credit cycle, response time and costs (Citibank’s Latin-American 2000 Top 5 Project Award).

New York, New York, Us

Responsible for account maintenance for credit cards, autoloans, mortgages and personal loans. Design and execution of manual and automated credit lines increases/decreases, renewals, overlimits, temporal or permanent cancellations, Triad strategies (FairIsaac) based on behavior scores.

New York, New York, Us

Evaluation and underwriting of individual credit worthiness for credit cards and other personal loans.

Mba, Finance

Licenciatura, Business Administration