Alejandro Quiros Email & Phone Number

Heredia, Costa Rica

• Infrastructure Management: Design, implement, and manage virtualization environments.
• Performance Monitoring: Monitor and optimize the performance of virtual machines and hypervisors to ensure efficient resource allocation.
• Patch Management: Regularly update and patch VMware products and Operating systems inside to ensure they are secure and up to date.
• Troubleshooting: Diagnose and resolve issues related to virtual machines, hypervisors, and related infrastructure components.
• Collaboration: Work closely with other IT teams (e.g., network, storage, and application teams) to ensure optimal operation of services.

Heredia, Costa Rica

• General Description: Senior support engineer for core systems and enterprise monitoring tools.Support the entire suite of VMware products for global customers and partners, interfacing with them via the phone, email.
• Respond to customer inquiries, primarily by telephone and e-mail.
• Act as a point of contact for peers and other VMware Staff for difficult support requests or inquiries in the designated SME area.
• Resolve customer technical issues through diligent research, reproduction, and troubleshooting.
• Work directly with other technical support staff, quality assurance, engineering, sales, marketing, operations, and administration to resolve problems.
• Document all technical inquiries, develop and review content for knowledgebase.

Ultrapark 1, La Aurora, Heredia

Tier 2 escalation support on Salesforce.com account.Provide assistance to colleagues with difficult cases and escalated cases from Brazil.Able to setup, configure and deploy instances of Salesforce CRM for enterprise environments.Develop pages and integrate apps using Salesforce API.Create custom apps, pages, workflow, case assignment and escalation rules