Alejandro Raines Email & Phone Number

Remote

• Writing, shooting, producing, and editing Video Content
• Handling chat, email, and phone support on Intercom and Toky
• Reporting and escalating Jira tickets to Tier 2

Remote

• Designing and implementing personalized curriculums for learners of English and Spanish.
• Video chatting lessons with visual and written examples.
• Managing schedules, student expectations, and delivery of tailored lesson packages.
• Assisting learners for optimal platform use, including technical assistance.
• 5-star rating with student satisfaction.

Remote

• Creating video edits of Viewcy content for Instagram and Facebook.
• Managing a consistent posting schedule across all platforms.
• Posting stories and promoting upcoming events.
• Tagging, commenting, and engaging with the community.
• Responding promptly to messages and inquiries.
• Corresponding between clients and Viewcy management.

Brooklyn, New York, United States

• Developing new content ideas and mapping out strategy.
• Shooting and editing.
• SEO strategy.
• Social media management and marketing.
• Managing youtube channel layout, responding to comments and engaging with community.

New York, New York, United States

Vegan restaurant with focus on conscious sourcing and modern style.-Responsible for guest experience, developing emotional connection and rapport with guests and ensuring and guiding the best experience possible.-Address any issues that come up with proactive solutions and understanding of guest point of view.-Admin proficiency with Square.

Operation Respect is a non-profit education and advocacy organization dedicated to advancing the social and emotional growth of children and youth to help them develop into compassionate, respectful, ethical, and civically engaged adults. -Managed relationships across DOE, school faculty, students, and leadership. -Developed and implemented.

New York, New York, United States

Jean-Georges’ high profile restaurant in the heart of Soho. -Managed guest experiences in exclusive VIP lounge. -Managed server assistants, delegated tasks, and supervised prioritization of operations for maximum guest satisfaction.-Addressed any guest issues with empathy and proactive solutions.-Admin proficiency with Aloha.