Alejandro Rivera Email & Phone Number

Miami, Fl, Us

Miami, Florida, United States

• Provide professional and excellent customer service to existing and new customers.• Generate sales by identifying appropriate business targets. • Build a new customer base to maximize sales.• Lead, direct, and motivate the sales team to achieve corporate sales objectives.• Delegate functions and tasks to team associates.• Implement the sales strategy plan.• Execute floor leadership on the sales floor with the store manager; greeted all customers in a professional, friendly, and timely manner, including answering phones and directing customer inquiries.• Develop product knowledge by completing e-learning modules and training with the store manager to communicate it to the customer.• Identify current and future trends that appeal to the consumer.

Weston, Florida, United States

• Leveraged American Productivity & Quality Center (APQC) to compile a comprehensive list of potential process KPIs and benchmarking.• Gathered over 600 metrics across various functions to ensure a robust data set.• Identified key KPIs and benchmarking opportunities that aligned with the strategic interests of the Global Process Owners (GPOs).• Utilized as supporting tools UKG Gen AI and Microsoft Copilot to reimagine metrics, driving innovative approaches in collaboration with GPOs.• Developed and implemented 3 KPIs in close partnership with the analytics team, contributing to the optimization of finance processes.

Miami

• Obtained expensive value of incoming freight each week and be responsible, with team of 3, for entering product data into computer system using KWIC Software.• Evaluated and gathered over 200 product requests, produced shipping tags, and distributed product requests to customers.• Interacted with supplier and resolved shipping issues, reducing complaints by 50%.• Utilized inventory management software to track and organize accepted goods, reducing errors by 20%.• Trained new team member in receiving procedures and safety protocols.• Managed a high volume of customer inquiries via phone and email, maintaining a 95% customer satisfaction rating.• Resolved complex customer issues, achieving a 90% resolution rate on first contact.

Bachelor Of Business Administration - Bba, Finance, General

Minor in Business Analytics Graduating in August, 2025

Associate Of Arts - Aa, Business Administration And Management, General, 4.0